We don't need to fabricate reviews, we provide a good service which people are grateful for.

Hi again Yvonne,

Just to clarify - our reviews are all genuine and in fact they're often sent in to us unsolicited from customers who are so grateful they want to 'give something back' to the company. Many websites use stock photos and a few of ours are, but the main photo on the homepage of the woman wearing a mortar board is actually a friend of the director's who was in his Oxford graduating class and agreed to be the 'face of Oxbridge Notes' for us some years ago.

I've responded to your other post as well in order that hopefully we can look into what happened with your order, but your experience is very unusual and does not reflect Oxbridge Notes in general.

Kind regards,
Joseph
Customer Service
Oxbridge Notes

Hi Yvonne,

I work at Oxbridge Notes, and I've just come across your post while I was googling to check on how our mobile site is looking. I'm very surprised and concerned to hear about your experience, so I've been searching through our order history to try and find your order and look into what might have happened. Unfortunately I can't find any order under the name Yvonne that was for more than £29 in the past year, and I can't find any customer service records under the name Yvonne regarding this kind of problem either.

If the samples provided didn't match what you received, this would have been due to a technical fault in the website as we absolutely do not intentionally provide incorrect samples - we have no reason to post one set of notes in the samples and then provide a different set. Regarding payments, we only accept PayPal who have very good payment protection for customers - we don't accept other payment options because it would cost us tens of thousands of pounds to add the infrastructure required for this, something as a small business we can't currently afford. We have a no refund policy clearly stated in our terms and conditions because we experience a lot of refund fraud due to the digital nature of our product, however when a customer gets in touch with quality concerns which we find are reasonable or when there's been a technical fault we are quick to refund in these cases. I'd be really surprised if you got in touch to say that the samples didn't match what you received and weren't provided with a refund or replacement, and I'd be happy to look into this for you and review whether or not we should refund your money now. However as mentioned, I can't find any record of your order under the name Yvonne, so if you could provide an order number for me or your first name if Yvonne is just a screen name, that would be really helpful.

We're not a scam, we're a genuine hard-working small business trying to provide reliable revision aids for people - and we've had thousands and thousands of happy customers over the past 5 years who have been really helped by our notes. I hope we can sort this out with you as your experience is not the norm and not something we want you to be left with.

Kind regards,
Joseph
Customer Service
Oxbridge Notes