It came to our attention a few weeks ago that some videos had been posted on YouTube showing name and emails of people on our email marketing list.

The email claimed that we had given customer details to a group of hackers so as to get details of their friends.

We would like to set the record straight as follows:

* Those details were most likely stolen from our email marketing lists as it only had names and email addresses. We are currently investigating how this happened. A person's contact details on our email marketing list does not mean they are customers of our services.

* No WritePass transactions or orders were disclosed.
* We have never been in touch with any team of hackers for any reason whatsoever.
* We have taken necessary measures to ensure this never happens again.
* Nobody except WritePass employees have access to client orders and information.
* We believe this is the work of a single disgruntled party trying to discredit us.
* The YouTube video has been taken down and reported to relevant authorities.

I am truly sorry to anyone who's had their details included in this, and promise that we take every precaution against granting access to customer data. No member of staff or writer can download customer data in bulk, and every writer or staff member that has left had their account deactivated immediately.

If you have any questions or concerns, please contact us directly.