The paper was to be completed within "1 day". Now it's past due.

Yesterday I placed an order with ET. The paper was to be completed within "1 day". The due time is now about 5 hours past. I am starting to get a bit worried. I am not going to sit here and call them scammers or anything yet, because I'm sure there can be reasons for the lack of filling the paper on time, but basically, I am trying to figure out what the most likely scenario is, so that I can decide how to handle it.

I know a few people here write for them, so maybe someone could please give me a little insight. The paper was requested as 12 pages long. It was a basic persuasive paper about unions. MLA style format. 9 Sources. Is this request being unreasonable? I have received an email confirming my card being charged. Spam filter is turned off. I assumed that when the card was charged, it means that someone has accepted the paper. Is that not true?

I guess I am trying to figure if I should take work off tomorrow and finish writing the paper myself, or is it likely that the paper will come, but just be a little late. My due date is Wednesday morning.

I have emailed customer service, but have not received a response yet. It has only been about an hour and a half though.

I don't expect anybody do make a decision for me or anything. I am just looking for any little bit of insight that somebody with experience with this company can give me. I don't know if this is normal or not, or if I am being too nervous too quickly. Any thoughts?

Thank you for your time. I do appreciate it.