Major- They were not working with me for 6 months. The paper was ordered in Oct and due 2 weeks later. The paper I received did not follow APA format or the specific instructions I gave her from my University. I did not get what I paid for. I got a useless paper. The writer promised to revise the paper, following the instructions. That was in Nov. There were several months where I could not get any response at all from the writer or MasterPapers. No like support, not response to my emails and I always got an answering machine when I called. When I finally did reach a person on the other end, he was absolutely clueless and did not want to give me his name. This happened over and over. Due to this fiasco, I could not graduate. My own fault for try to take the easy path, I know this. I am now in the process of writing my own paper, which I should have done in the first place. This does not change the fact that MasterPapers did not follow through with their promise and I am out $1300.