I have ordered a case analysis at the Masters' level from essay acadamia. I originally paid for a one day rush but received the analysis in 2 days as the writer asked for an extension. However when the analysis came back it was not close to what i had asked. It is important to note that throughout the process i was constantly in contact with the writer and telling him how it should be done.

I asked for a revision but after another 24 hrs, the same paper was sent to me as revised. As the deadline was past and no more time, i contacted customer support with a complaint that was referred to the quality support department and received the following email:

"Please find the reply from our Quality Assurance Team-
We are ready to pay back your money paid for the essay, which
you claim to be low quality and late submission.But, we have a refund policy that
we can refund your money if and only if the paper is caught for plagiarism,
which can be authentically proved in the contents of the paper. In no other
case, we are obliged to refund. For more details, please read
essayacademia/disclaimer.php

Thanks for understanding and patience

Customer Support,

EssayAcademia"

What does this mean? I have replied for clarification and have not heard from them since.
What can i do?