Pinkfootsie

It is a pity that you asked for a revision rather than a refund. Maybe you should tell them that you no longer require a revision and require a refund instead. As per their refund policy:

"In case of any dissatisfaction from any product or service provided by The Essay, you can submit a refund request within five days of your order completion. However, it shall be assumed between both parties that you are satisfied with your order if a refund request is not received within five days."

If they misunderstood the brief (rather than you giving them an unclear brief) they should at least offer a full or partial refund.

Icyy

Did you read the essay? Why did you submit it if it was so poor? Surely you did not just buy an essay and send it to your school/college/university without reading it? I am UK based and have recently signed up as a freelance writer (law mainly) via an essay writing company. I would be really surprised if the people who pay for my essays do not bother to read them. I would think it would be easy to recognise a D+ article as opposed to B+ article. Hope you have not run out of time to claim a refund though.