I went to the bank yesterday and filled out the necessary forms and when I went home I saw that I received the partial refund they said they would give back (the 80%). Unsure if I'll get back the full refund, but I did fill out the necessary paperwork.

Currently I do have $320 from them, the problem is they refuse to give a full refund even though I told them everything I said on this post. They keep offering to rewrite it even though I keep telling them the deadline has already past (don't understand why it isn't getting through their heads that I don't want to pay for an essay that I can't even turn it in anymore when they failed to meet the deadline and wrote crap... the only reason I chose them is because I read their guarantees and I searched online about a review of them where an essay review site said they were legit, I'm not sure if I can post that link here).

Their offer was pretty much to accept the 80% refund and they will give a discount on the next paper I pay for using their site (they must think I'm crazy to use their site again) and if I do anything else they will publish the essay and so forth as stated earlier. I wouldn't have mind paying for the paper even if it was a C paper and I told them that, but like I posted earlier it was incomplete, they didn't follow the instructions, didn't hit the word count, wrote it in a different format, used only 3 sources and want to be paid $80 for something that is not even written well, is plagiarized, and looks like 30 minute work. They said their policy in reference to refunds is to keep 20% of it, but they can't send me a link or fine print that says so, which was something I requested in my last message to them but they never did do that.

It was kinda awkward explaining why I was using an essay site to the bank in person though lol

Update: As of today I got my money back, they probably aren't too happy about it though

Yeah the writing was not good at all. It felt like they took a research paper template and pasted it on a word document then copied and pasted material they found from sources onto the sections (but obviously it looked like the wrote some stuff cause they spelled stuff wrong...). They did not even bother to carefully read the instructions I sent them... the instructions stated "choose 1 of the 3 topics and write about it" and they tried writing an essay including all 3 topics... they didn't even bother to contact me if they were confused about it. When I called them to complain they sounded Asian as in Chinese or Indian and I could barely understand them. I also felt, based on the conversations I had with customer service and their administrator, that it's just 2-3 people running that site so they're probably gonna be the same people writing the paper for those who use the site.

Like I stated, the essay was trash and was not even completed. The writing style was not even similar to mine and they never asked to see prior papers from that class to try and mimic the essay style. The format they used was basically this

Intro: 1 sentence
Differences
Age: 1 sentence
Theme: 1 sentence

and so forth. Everything written was pretty much copy pasted from the sources they used with no intext citations. Also, the paper was supposed to be analytical, but the paper I received was factual... like I said it's an incomplete high school paper or even something for middle school, not something you would want to pay for. The stuff they did anyone can do in just 30 minutes and they expect to be paid for that kind of work.