WB - didn't I already answer #2 for you - we're not actively promoting the EssayBank - I've just not removed the link from the sidebar on EssayBay because it it's working, and it does us no harm. I said I'd probably be moving it, or scrapping it altogether with the redesign this autumn.
she would understand that I am HELPING your company to clarify errors and inconsistencies on its sites.
I appreciate this, because as you know, our company has several different sites, lots of different departments and quite a lot of staff working for us now. We're doing our best to iron out these inconsistencies, and we're doing a lot to try and improve communications through teams - so anything you spot, as you say, will help us to improve.
For example, I am fairly certain the meta description on Law Teacher (which caused a few discrepancies in the Viper thread) was just a simple error overlooked by one of our SEO/web team members. 'Professionally written law essays' may have been a new keyword we were aiming for on this site, and somebody may have opened and searched through Law Teacher files locally, and replaced instances of 'law essays' with 'professionally written law essays' - not really taking it into account that it doesn't even make sense on this page, and it can be misleading. A human error!? The essay bank on UK Essays mentions nowhere that they're written by professionals, nor does the essay bank on EssayBay or Degree Essays.
I'm not saying that in this instance that is exactly what happened - I don't work on that site - what I am getting at, is that I know we never set out to mislead people, so personally I feel when you point these things out to us, it gives us a scope to improve. You've obviously felt mislead - so who else has? All by a tiny, overlooked change in meta description!
We can iron out these problems and hopefully deliver a better service. I'll get my colleague Dan to change this on Monday - though I can't actually see the EssayBank linked on Law Teacher at all (I only did a quick scan of the menu though).
As I've mentioned before, the article on the coach I cannot comment on, as it was before my time, and I know nothing about the PR side of things. All I can say is that I'll take something positive from this, and ensure that any future PR carried out for EssayBay is more careful.
(Re: RustyIronChain's point on grammar - aaah please don't pick me up on mine! I am not a writer, haha!)