goosekiller2002 1 | 3
Sep 27, 2010 | #1
I contracted for a dissertation proposal to be researched for me. I went out of my way to make sure that this was a reputable company and spoke with the leader of the writing staff, James Robb. You can see by the e-mail string that I was lied to:
- James on the telephone said he would do the paper for me (writer 114).
- James then said he found a writer for me.
- The deadline expired and I was NEVER contacted or updated.
- When I checked on it, I got no response from James.
- I escalated to Mala, the owner.
- Mala said James was ill and she would take on the paper herself.
- Mala said I would be "delighted" with the work and receive a full refund since the deadline was not met -- per their policy.
There was not a single pro-active e-mail, web message or telephone call from any person at The Best Writers during my month long ordeal.
After numerous delays and false promises, no work has been delivered, nor a refund processed. Mala and James have not responded to any phone calls or e-mails for a week. I got SCAMMED. I paid $380 to get a 10 page dissertation proposal and I have NOTHING to show but a month of frustration.
________________________________________
From: XXXXXX@hotmail
Subject: order 1045
Date: Fri, 24 Sep 2010 22:45:42 -0500
Mala & James- the hours fly by and still no response from either of you. I have done everything within my power to be a great customer. I spoke with James for almost an hour before I engaged your company to help me. I thought I had done my homework and had found a company that MIGHT be okay.
My concerns and fears about using a service has now totally been validated. I can do this work, I completed my PhD coursework at 4.0 and a near perfect on my comps. I took a risk and trusted you and your company. I took James' advise as he said "just try us for a draft of the proposal."
I have now been waiting for a month for the completion of work that was supposed to take 7 days. I received e-mails that lead me to believe that research I paid for was just moments from being sent to me.
I am left at a point where I need to use the only leverage I have -- the power of the internet. If I don't receive the order by Noon PST, Sunday 9/26 then I will post to every consumer website I can find this entire e-mail string. I placed an order...I paid...I even offered extensions on the delivery time so that the work didn't have to "slam" Mala's time. I thought I was being a sympathetic and accommodating customer, even though it made me miss a deadline at school. I now wonder if James was even ill? I am probably just a naive sucker that got scammed by your company.
The first set of websites that I will post to:
essayscam.org
If I had received ANY type of communication over the past 4 days, I would not be at this point. James took my call on Thursday and said he was going to text Mala -- I have checked my account twice daily and my e-mail twice daily. There has bee NOTHING communicated. This situation can be resolved if you want it to be. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Fri, 24 Sep 2010 10:11:29 -0500
Hello Mala and James- it is Friday 9/24 8am PST/4pm GMT and I have not received any communication since Tuesday 9/21. Could I please have the courtesy of a response?
In 3 days it will be 1 month since I paid for my order which had a 7 day turn-around. If there is work completed, I would appreciate receiving it. I do not understand the lack of communication as I have been very flexible. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 23 Sep 2010 12:54:58 -0500
Mala & James- I am so baffled. I thought I had been an accommodating customer...understanding James' medical challenges and then giving Mala extra days, well beyond the commitment date she set for herself to complete the proposal. I've been given firm and final commitments -- I am the only one proactively communicating.
It is now Thursday, 11am PST and I have had zero contact since Tuesday when Mala said the paper needed 2 more hours in plagiarism checker.
Can I PLEASE have a status update? I engaged your service to reduce my stress level and I have ended up in an untenable situation that has been far more stressful than doing the research myself. If you do not intend on completing my order, please let me know so that I can move on. -John
________________________________________
From: XXXXXX@hotmail
Subject: FW: John dissertation information
Date: Wed, 22 Sep 2010 11:03:38 -0500
Mala & James- I just checked my account, no paper. It is 9am PST on Wednesday -- 5pm in UK.
At this point I would appreciate an honest answer. If I need to give up, write off my $380, and file this in my "lessons learned" bucket than I'd like to know this now versus another stalled week. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 21 Sep 2010 23:10:46 -0500
Hello Mala- I just checked my account on the website and this e-mail account. I see no research paper. I really don't understand what is going on, please help me. -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 21 Sep 2010 08:16:18 +0300
The plagiarism checker says 1 hr 53 min remaining
From: John [mailto:XXXXXX@hotmail]
Sent: 21 September 2010 06:26 AM
Subject: RE: John dissertation information
Mala- From your update I expected the paper on Monday 9/20 9pm GMT. It is now 7 hours past that time, I have checked my account at The Best Writers and my e-mail -- I do not see any work or messages in those locations. Please advise, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sun, 19 Sep 2010 21:57:39 +0300
Sent you a message on Saturday.
I use
1) Writecheck.turnitin.com (paper is not stored in the database)
2) Eve 2.0 - full version, not the free one
3) Google sentences to see if any matches are recorded
You do receive, of course, all of the plagiarism reports
My tomorrow at 9:00 pm (that is GMT)
From: [mailto:XXXXXX@hotmail]
Sent: 19 September 2010 09:32 PM
Subject: RE: John dissertation information
Mala, the last message I received from you was on Thursday -- I did not receive a message yesterday. Please let me know what product you use for the plagiarism check so that I do not use the same one.
The question remains, when do you expect to send the proposal? Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sun, 19 Sep 2010 19:40:44 +0300
John,
As I told you yesterday - am checking it through for any unintentional/unintended plagiarism
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 19 September 2010 07:39 PM
Subject: FW: John dissertation information
Mala & James- I have not had any information/updates since Thursday. Just when I had regained confidence that work was actually being done as requested, I'm back to doubting that I will ever see the proposal. Have I just been strung along with stories and duped? Please let me know the status of my order.
I've missed 2 commitments with my mentor since I had commitments from you. The school term ended last Friday. I am really frustrated and disappointed. -John
________________________________________
From: XXXXXX@hotmail
Subject: FW: John dissertation information
Date: Sat, 18 Sep 2010 11:53:18 -0500
Mala- I just logged in to the Best Writer site and do not see where the work is posted. Please advise, John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Fri, 17 Sep 2010 17:00:05 -0500
Hi Mala, how are you doing with the final edits? I really need to put my stamp on the research you've started since my term is ending today and I had committed to submitting the draft on Monday. Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 23:50:42 +0300
John, do you have access to ProQuest Dissertation and thesis (database of all theses submitted across the world over the past 30 years and more)? Search for XXXXXX - not one thesis on it. Search for XXXXXX- you will find a few but the topic remains new. Yours will actually be the very first to discuss this particular topic - this, in itself, is an academic achievement of tremendous import. I want the write up to live up to the potential and to exceed it, if you know what I mean.
(Detail removed to protect topic and client)
You have come up with an excellent idea and it has to be perfect, not good or very good but, perfect
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 10:48 PM
Subject: RE: John dissertation information
Mala, I am excited about your excitement. The topic is actually very cutting edge.
(detail removed to protect topic and customer)
Thanks for the update. I would like to discuss a timeline for chapter 1 and 2 as soon as you are ready. Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 20:58:25 +0300
The interesting thing - the addictive thing - is your topic. It is new! I want it to make a mark, if you know what I mean. Do not want it to be about XXXXXXXXX - to date I have personally written over a doze dissertations on that topic. Adding in XXXXXX - exploiting it for that purpose - that is something new - unique and A BRILLIANT TOPIC. I did finish proposal but as an outsider - that is why i am going into it and want to rewrite it as an INSIDER.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 07:47 PM
Subject: RE: John Smith dissertation information
Great news. If you have not hit this link, there is a good summary of XXXXXXXXXXX.
(detail removed to protect topic and customer)
Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 17:46:49 +0300
I am almost done but going through and using XXXXXXXXXXXX. When I read what I wrote I find it to be academically sound and solid. BUT it is an outsider's perspective, if you know what I mean. I really need to write from an insider's perspective. So - yes, finished but want to revise
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 05:41 PM
Subject: RE: John dissertation information
Mala, I logged in to my account and show a revised delivery date of tomorrow? Is this accurate or will the paper be delivered tonight as agreed? -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 23:27:57 +0300
Same thing with James! It was a brown recluse spider.
Thursday is lovely - Yes I will be continuing with you throughout.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 11:07 PM
Subject: RE: John dissertation information
I lived in TX for 13 years and had a person on my team bitten by a brown recluse spider. He waited several days before he went to the hospital and was in pain.
How would Thursday evening be as a new target?
Also, are you willing to stay as my writer through the process since you have now done so much research? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 22:56:14 +0300
He was bit by a very very nasty spider.
I promise you that you will not be disappointed - this study is right up my alley and we really do not want to give it to any of our writers, including the OD ones, as we will feel more comfortable should we, in this case me, do it.
I have been doing the research and collecting the material these past days and I promise that you will like the work. If you can afford to give me more time, I would love that I promise you that you are, according to the terms of services, going to receive work which you will be more than satisfied with and that you will, also in accordance with our guarantees, receive a full refund. Of course, with our deepest apologies
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 10:50 PM
Subject: RE: John dissertation information
Thank you Mala. I am sorry to hear about James' illness and wish him a speedy recovery.
I am sure that your work will be excellent. Do you need more time?
Thank you, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 22:32:50 +0300
James was sick so have taken over myself - do not worry, I have the required qualifications. Was studying the proposal and gathering the research material.
Pls know that you will receive both the work and A FULL REFUND as per our guarantees.
Pls bear with us. James was really sick.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 10:25 PM
Subject: RE: John dissertation information
Mala, I just logged in to the web site and now see a delivery commitment of 3:45 am, tomorrow. You of course have the upper hand because now I can only wait...it is too late for me to do this work. Had I known 9 days ago that this proposal draft would be postponed, I could have done it over the past two weekends.
What is the actual probability of getting the proposal in the next 24 hours?
I spent considerable time researching companies and spoke directly with James and my skepticism of trusting a company to complete my request. His reassurances that your company was reputable and produced good work convinced me to try your company.
I am really discouraged by my experience...I would feel differently if I had been at any time PROACTIVELY communicated with that commitments needed to be adjusted. I have been totally blindsided and disappointed least 3 times over the past 2 weeks. I login and pray for an update.
Please let me know the status of my order. Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: Re: John dissertation information
Date: Fri, 10 Sep 2010 08:56:40 +0300
It is a firm commitment. Definite and absolute.
Mala,
Sent from my iPhone
On Sep 10, 2010, at 7:10 AM, John Smith <XXXXXX@hotmail> wrote:
Mala, I'm sorry to hear that James is not felling well. He told me that he recently moved. Is Monday morning a firm commitment as I can't imagine that James is interested in working on a project while he is ill. I appreciate you help, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 9 Sep 2010 17:07:49 +0200
Hello,
I am extremely sorry for the inconvenience. James was under the weather. Could you pls give us until Monday morning - that is a definite date.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 09 September 2010 05:04 PM
Subject: RE: John dissertation information
Hello Mala, I sent James an e-mail yesterday asking for an updated completion time but I have not heard back from him. I missed a deadline with my mentor to turn in the proposal yesterday. I thought I had plenty of time to spend with the proposal and add to it, based on the original commitment of having a proposal delivered late last Friday.
Tomorrow will be a full week beyond the original commitment and I have no idea if I'll even have work delivered by then.
Can I ask you to get to me a realistic date for when the proposal will be ready? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: Re: John dissertation information
Date: Wed, 8 Sep 2010 00:48:31 +0300
No. James decided to do it himself
Mala
On Sep 8, 2010, at 1:31 AM, John Smith <XXXXXX@hotmail> wrote:
ok, I was under the impression that James had assigned this to a contracted writer -- thus I was beginning to panic that there is no work coming.
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 7 Sep 2010 23:03:15 +0200
I do know that James is hard at work on it and is intent on providing you with the very best possible quality - hence, the time lapses. Could you pls bear with us and I promise that you will not regret it
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 07 September 2010 11:01 PM
Subject: FW: John dissertation information
Mala- could you shed any light on my order? I just got a second e-mail that my order due date has expired. I have not heard from James. Thanks, John
________________________________________
From: XXXXXX@hotmail
To: support
Subject: RE: Order Deadline Expiration Notice
Date: Tue, 7 Sep 2010 10:22:03 -0500
Hello- I just sent a message to James about this order. Someone extended the deadline from Friday to Tuesday and I do not have a file. I would like to know when it will be ready. Thank you, John
________________________________________
Date: Tue, 7 Sep 2010 08:17:03 -0700
To: XXXXXX@hotmail
Subject: Order Deadline Expiration Notice
From: support
The deadline for your order has expired.
Thank you
, The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 7 Sep 2010 10:15:34 -0500
Hi James- I just logged into my account. I do not have any message, nor a completed assignment. The due date that someone re-set last Friday as a new completion time was early this morning 9/7, about 12:30am.
Do you have any idea when the proposal will be ready? I want a quality proposal and thought the outline I provided was clear enough to understand the topics/complexity of the paper. I am bumping up against a deadline that I set with my mentor, based on the dates you and I discussed. I still need to spend several days with the written work and references before submitting. Can you let me know today, with certainty, when the proposal will be available? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sat, 4 Sep 2010 21:23:45 -0700
Sorry about that. No, that is not a normal thing to happen. We are doing a lot of new things with the website and I am in the process of getting moved in at my new place so I am behind. 9/7 is no problem at all. I do apologize.
James, The Best Writers
-------- Original Message --------
Subject: RE: John dissertation information
From: John Smith <XXXXXX@hotmail>
Date: Sat, September 04, 2010 7:35 pm
Hi James- I've been checking my account but did not receive the proposal yesterday as expected. I now show a 9/7 due date. I did not receive a pro-active communication about this, is it customary for the dates to slip? How concrete is the proposal for deliver on 9/7? Thanks, John
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: RE: John dissertation information
Date: Fri, 27 Aug 2010 21:45:58 -0700
Another writer signed up for your order, but I explained to him about your conversation with me. So now I have your order. I am writer 114 as well as the director of the website.
James The Best Writers
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: Support
Date: Fri, 27 Aug 2010 21:34:05 -0600
Dear John,
Thank you for signing up as a customer and we would like to take this opportunity to explain why this is an excellent decision.
While there are countless websites which offer a comparable service to those within The Best Writers network, and some are, indeed, excellent in every way. None, however, offer the range, quality and benefits which we do.
With regards to range, note that we are among the very few (if not the only one) to offer:
1) Tutoring Services
2) Research Assistance Services
3) Comprehensive University/College management application services
4) Medical Research Writing Services
5) Academic Advisory Services
With regards to quality, we are definitely one of the very very few who
1) Actually do have a Quality Control Department staffed by professionals
2) Actually check our writers' academic qualifications
3) Actually only hire linguistically fluent writers (most are American, British and Australian but a handful are ESL with superb command of the English language)
4) Actually interview and test writers prior to accepting them
5) Actually are primarily British (with minority Australian and American ownership), both in corporate registration and in company owner nationality
6) Actually are a legitimate, registered company which has to adhere to Consumer Protection, Consumer Rights and Service Quality laws and regulations
With regards to benefits, they are too numerous to enumerate but the short list is:
1) We are the only model custom writing service which gives clients the copyright to the work they orders through us
2) We are the only model custom writing service which a) never resells, publishes or otherwise uses any part of the work received from us and b) has completely and utterly stripped itself of the legal right to resell, publish or otherwise use, in whole or in part, any work which any customer receives from any of our Academic Research and Service Division (The Best Writers network)
3) We are the only company which provides customers with a signed, legal, Non Disclosure and Confidentiality Contract
4) We are the only company which does not simply deliver the work but, explains it to the customer and takes the time to actually tutor the customer on the topic, when and if requested
5) We are the only company which is transparent about its ownership and the websites which it owns and operates
6) We are the only company which provides customers with an accurate plagiarism report, using the same engine which your university does but ensuring that it is never stored on the `repository' (student paper database). Others who provide such reports either use their own software (and store the paper) and provide you with a free report or, use their own software (store the paper) and provide you with a report at a fee.
7) We are among the rare handful of companies whose writers are academically qualified, experienced researchers and linguistically fluent (unless otherwise stated, native English language speakers)
Your trust in us will be rewarded and you will only ever be fully satisfied with our service and work.
So, welcome to our company!
Regards,
Customer Support
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: RE: John dissertation information
Date: Fri, 27 Aug 2010 12:05:42 -0700
A proposal with B+ level grading, graduate, human resources, due date of 7 days, 10 pages, APA format will come to $380.
James The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 26 Aug 2010 19:36:42 -0500
Excellent, thanks. -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 26 Aug 2010 16:53:50 -0700
I will look at all of the information, digest it, and then give you an answer.
James The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: John Smith dissertation information
Date: Thu, 26 Aug 2010 16:20:10 -0500
Hello James, thank you for your time yesterday. I appreciate your willingness to discuss the services offered by your company. As I mentioned, I am only interested in a company that will give me exclusivity to the research work that I pay for and provide confidentiality. I need to know that the writer is competent in my topic as it pertains to XXXXXXXXX, XXXXXXXXX and the use of XXXXXXXXX.
I currently have a dissertation topic: "XXXXXXXXXX?"(If you see a better way to phase this, it can be changed)
Attached is a high-level proposal that I submitted to my mentor. I have not decided upon a survey methodology at this point and could go with qualitative or quantitative based on the writer/researcher's feedback. As I mentioned, I found what looks to be a good company that specializes in Chapter 3.
I have also attached my school's dissertation handbook. I double checked and do not see a minimum requirement for pages. I have read 15-20 dissertations from the school and the written component is usually 125 to 200 pages, excluding bibliography/reference pages.
My priority: Submit a proposal for the dissertation. I'd then like to follow-up with Chapter 1 right after the proposal. I would then need Chapter 2.
After submitting Chapters 1-3, I would then get approval form my Mentor and Committee to do research. I have a good plan to complete a survey. I would then need your help for survey analysis and writing of chapters 4 and 5.
Can you look at the topic and let me know if you think this would be a good paper for you to take on?
I would like to place an order for the proposal if you think you or your partner has the expertise. Thank you, John Smith
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 17 Aug 2010 19:11:10 -0500
Hi James- I'd like to submit chapters as "pieces" to my advisor for feedback -- beginning with Chapter 1 then either 3 or 2 next. I need to get Proposal approval from my school.
I would then initiate the research survey and come back with the data in order to complete chapters 4 and 5.
Do you have researchers on staff that analyze the data or would I be best to engage with a different Statistics/SPSS consultant for the data interpretation and then come back to your services for Chapters 4 & 5.
Can you tell me what the estimate is per page and what you have seen as an average for dissertations that your writers produce? I've looked at many current dissertations and they range from 125 pages to 200, excluding references.
If you are in TX, perhaps we can have a quick call to resolve these questions.
Thank you, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 17 Aug 2010 15:09:33 -0700
Hello,
We can complete this order without a problem as long as you continually communicate with us. Just submit an order for what you want from our website and we will go from there.
James Robb
Director of Academic Services
The Best Writers
- James on the telephone said he would do the paper for me (writer 114).- James then said he found a writer for me.
- The deadline expired and I was NEVER contacted or updated.
- When I checked on it, I got no response from James.
- I escalated to Mala, the owner.
- Mala said James was ill and she would take on the paper herself.
- Mala said I would be "delighted" with the work and receive a full refund since the deadline was not met -- per their policy.
There was not a single pro-active e-mail, web message or telephone call from any person at The Best Writers during my month long ordeal.
After numerous delays and false promises, no work has been delivered, nor a refund processed. Mala and James have not responded to any phone calls or e-mails for a week. I got SCAMMED. I paid $380 to get a 10 page dissertation proposal and I have NOTHING to show but a month of frustration.
________________________________________
From: XXXXXX@hotmail
Subject: order 1045
Date: Fri, 24 Sep 2010 22:45:42 -0500
Mala & James- the hours fly by and still no response from either of you. I have done everything within my power to be a great customer. I spoke with James for almost an hour before I engaged your company to help me. I thought I had done my homework and had found a company that MIGHT be okay.
My concerns and fears about using a service has now totally been validated. I can do this work, I completed my PhD coursework at 4.0 and a near perfect on my comps. I took a risk and trusted you and your company. I took James' advise as he said "just try us for a draft of the proposal."
I have now been waiting for a month for the completion of work that was supposed to take 7 days. I received e-mails that lead me to believe that research I paid for was just moments from being sent to me.
I am left at a point where I need to use the only leverage I have -- the power of the internet. If I don't receive the order by Noon PST, Sunday 9/26 then I will post to every consumer website I can find this entire e-mail string. I placed an order...I paid...I even offered extensions on the delivery time so that the work didn't have to "slam" Mala's time. I thought I was being a sympathetic and accommodating customer, even though it made me miss a deadline at school. I now wonder if James was even ill? I am probably just a naive sucker that got scammed by your company.
The first set of websites that I will post to:
essayscam.org
If I had received ANY type of communication over the past 4 days, I would not be at this point. James took my call on Thursday and said he was going to text Mala -- I have checked my account twice daily and my e-mail twice daily. There has bee NOTHING communicated. This situation can be resolved if you want it to be. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Fri, 24 Sep 2010 10:11:29 -0500
Hello Mala and James- it is Friday 9/24 8am PST/4pm GMT and I have not received any communication since Tuesday 9/21. Could I please have the courtesy of a response?
In 3 days it will be 1 month since I paid for my order which had a 7 day turn-around. If there is work completed, I would appreciate receiving it. I do not understand the lack of communication as I have been very flexible. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 23 Sep 2010 12:54:58 -0500
Mala & James- I am so baffled. I thought I had been an accommodating customer...understanding James' medical challenges and then giving Mala extra days, well beyond the commitment date she set for herself to complete the proposal. I've been given firm and final commitments -- I am the only one proactively communicating.
It is now Thursday, 11am PST and I have had zero contact since Tuesday when Mala said the paper needed 2 more hours in plagiarism checker.
Can I PLEASE have a status update? I engaged your service to reduce my stress level and I have ended up in an untenable situation that has been far more stressful than doing the research myself. If you do not intend on completing my order, please let me know so that I can move on. -John
________________________________________
From: XXXXXX@hotmail
Subject: FW: John dissertation information
Date: Wed, 22 Sep 2010 11:03:38 -0500
Mala & James- I just checked my account, no paper. It is 9am PST on Wednesday -- 5pm in UK.
At this point I would appreciate an honest answer. If I need to give up, write off my $380, and file this in my "lessons learned" bucket than I'd like to know this now versus another stalled week. -John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 21 Sep 2010 23:10:46 -0500
Hello Mala- I just checked my account on the website and this e-mail account. I see no research paper. I really don't understand what is going on, please help me. -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 21 Sep 2010 08:16:18 +0300
The plagiarism checker says 1 hr 53 min remaining
From: John [mailto:XXXXXX@hotmail]
Sent: 21 September 2010 06:26 AM
Subject: RE: John dissertation information
Mala- From your update I expected the paper on Monday 9/20 9pm GMT. It is now 7 hours past that time, I have checked my account at The Best Writers and my e-mail -- I do not see any work or messages in those locations. Please advise, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sun, 19 Sep 2010 21:57:39 +0300
Sent you a message on Saturday.
I use
1) Writecheck.turnitin.com (paper is not stored in the database)
2) Eve 2.0 - full version, not the free one
3) Google sentences to see if any matches are recorded
You do receive, of course, all of the plagiarism reports
My tomorrow at 9:00 pm (that is GMT)
From: [mailto:XXXXXX@hotmail]
Sent: 19 September 2010 09:32 PM
Subject: RE: John dissertation information
Mala, the last message I received from you was on Thursday -- I did not receive a message yesterday. Please let me know what product you use for the plagiarism check so that I do not use the same one.
The question remains, when do you expect to send the proposal? Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sun, 19 Sep 2010 19:40:44 +0300
John,
As I told you yesterday - am checking it through for any unintentional/unintended plagiarism
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 19 September 2010 07:39 PM
Subject: FW: John dissertation information
Mala & James- I have not had any information/updates since Thursday. Just when I had regained confidence that work was actually being done as requested, I'm back to doubting that I will ever see the proposal. Have I just been strung along with stories and duped? Please let me know the status of my order.
I've missed 2 commitments with my mentor since I had commitments from you. The school term ended last Friday. I am really frustrated and disappointed. -John
________________________________________
From: XXXXXX@hotmail
Subject: FW: John dissertation information
Date: Sat, 18 Sep 2010 11:53:18 -0500
Mala- I just logged in to the Best Writer site and do not see where the work is posted. Please advise, John
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Fri, 17 Sep 2010 17:00:05 -0500
Hi Mala, how are you doing with the final edits? I really need to put my stamp on the research you've started since my term is ending today and I had committed to submitting the draft on Monday. Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 23:50:42 +0300
John, do you have access to ProQuest Dissertation and thesis (database of all theses submitted across the world over the past 30 years and more)? Search for XXXXXX - not one thesis on it. Search for XXXXXX- you will find a few but the topic remains new. Yours will actually be the very first to discuss this particular topic - this, in itself, is an academic achievement of tremendous import. I want the write up to live up to the potential and to exceed it, if you know what I mean.
(Detail removed to protect topic and client)
You have come up with an excellent idea and it has to be perfect, not good or very good but, perfect
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 10:48 PM
Subject: RE: John dissertation information
Mala, I am excited about your excitement. The topic is actually very cutting edge.
(detail removed to protect topic and customer)
Thanks for the update. I would like to discuss a timeline for chapter 1 and 2 as soon as you are ready. Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 20:58:25 +0300
The interesting thing - the addictive thing - is your topic. It is new! I want it to make a mark, if you know what I mean. Do not want it to be about XXXXXXXXX - to date I have personally written over a doze dissertations on that topic. Adding in XXXXXX - exploiting it for that purpose - that is something new - unique and A BRILLIANT TOPIC. I did finish proposal but as an outsider - that is why i am going into it and want to rewrite it as an INSIDER.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 07:47 PM
Subject: RE: John Smith dissertation information
Great news. If you have not hit this link, there is a good summary of XXXXXXXXXXX.
(detail removed to protect topic and customer)
Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 16 Sep 2010 17:46:49 +0300
I am almost done but going through and using XXXXXXXXXXXX. When I read what I wrote I find it to be academically sound and solid. BUT it is an outsider's perspective, if you know what I mean. I really need to write from an insider's perspective. So - yes, finished but want to revise
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 16 September 2010 05:41 PM
Subject: RE: John dissertation information
Mala, I logged in to my account and show a revised delivery date of tomorrow? Is this accurate or will the paper be delivered tonight as agreed? -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 23:27:57 +0300
Same thing with James! It was a brown recluse spider.
Thursday is lovely - Yes I will be continuing with you throughout.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 11:07 PM
Subject: RE: John dissertation information
I lived in TX for 13 years and had a person on my team bitten by a brown recluse spider. He waited several days before he went to the hospital and was in pain.
How would Thursday evening be as a new target?
Also, are you willing to stay as my writer through the process since you have now done so much research? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 22:56:14 +0300
He was bit by a very very nasty spider.
I promise you that you will not be disappointed - this study is right up my alley and we really do not want to give it to any of our writers, including the OD ones, as we will feel more comfortable should we, in this case me, do it.
I have been doing the research and collecting the material these past days and I promise that you will like the work. If you can afford to give me more time, I would love that I promise you that you are, according to the terms of services, going to receive work which you will be more than satisfied with and that you will, also in accordance with our guarantees, receive a full refund. Of course, with our deepest apologies
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 10:50 PM
Subject: RE: John dissertation information
Thank you Mala. I am sorry to hear about James' illness and wish him a speedy recovery.
I am sure that your work will be excellent. Do you need more time?
Thank you, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Mon, 13 Sep 2010 22:32:50 +0300
James was sick so have taken over myself - do not worry, I have the required qualifications. Was studying the proposal and gathering the research material.
Pls know that you will receive both the work and A FULL REFUND as per our guarantees.
Pls bear with us. James was really sick.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 13 September 2010 10:25 PM
Subject: RE: John dissertation information
Mala, I just logged in to the web site and now see a delivery commitment of 3:45 am, tomorrow. You of course have the upper hand because now I can only wait...it is too late for me to do this work. Had I known 9 days ago that this proposal draft would be postponed, I could have done it over the past two weekends.
What is the actual probability of getting the proposal in the next 24 hours?
I spent considerable time researching companies and spoke directly with James and my skepticism of trusting a company to complete my request. His reassurances that your company was reputable and produced good work convinced me to try your company.
I am really discouraged by my experience...I would feel differently if I had been at any time PROACTIVELY communicated with that commitments needed to be adjusted. I have been totally blindsided and disappointed least 3 times over the past 2 weeks. I login and pray for an update.
Please let me know the status of my order. Regards, John
________________________________________
To: XXXXXX@hotmail
Subject: Re: John dissertation information
Date: Fri, 10 Sep 2010 08:56:40 +0300
It is a firm commitment. Definite and absolute.
Mala,
Sent from my iPhone
On Sep 10, 2010, at 7:10 AM, John Smith <XXXXXX@hotmail> wrote:
Mala, I'm sorry to hear that James is not felling well. He told me that he recently moved. Is Monday morning a firm commitment as I can't imagine that James is interested in working on a project while he is ill. I appreciate you help, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 9 Sep 2010 17:07:49 +0200
Hello,
I am extremely sorry for the inconvenience. James was under the weather. Could you pls give us until Monday morning - that is a definite date.
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 09 September 2010 05:04 PM
Subject: RE: John dissertation information
Hello Mala, I sent James an e-mail yesterday asking for an updated completion time but I have not heard back from him. I missed a deadline with my mentor to turn in the proposal yesterday. I thought I had plenty of time to spend with the proposal and add to it, based on the original commitment of having a proposal delivered late last Friday.
Tomorrow will be a full week beyond the original commitment and I have no idea if I'll even have work delivered by then.
Can I ask you to get to me a realistic date for when the proposal will be ready? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: Re: John dissertation information
Date: Wed, 8 Sep 2010 00:48:31 +0300
No. James decided to do it himself
Mala
On Sep 8, 2010, at 1:31 AM, John Smith <XXXXXX@hotmail> wrote:
ok, I was under the impression that James had assigned this to a contracted writer -- thus I was beginning to panic that there is no work coming.
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 7 Sep 2010 23:03:15 +0200
I do know that James is hard at work on it and is intent on providing you with the very best possible quality - hence, the time lapses. Could you pls bear with us and I promise that you will not regret it
From: John Smith [mailto:XXXXXX@hotmail]
Sent: 07 September 2010 11:01 PM
Subject: FW: John dissertation information
Mala- could you shed any light on my order? I just got a second e-mail that my order due date has expired. I have not heard from James. Thanks, John
________________________________________
From: XXXXXX@hotmail
To: support
Subject: RE: Order Deadline Expiration Notice
Date: Tue, 7 Sep 2010 10:22:03 -0500
Hello- I just sent a message to James about this order. Someone extended the deadline from Friday to Tuesday and I do not have a file. I would like to know when it will be ready. Thank you, John
________________________________________
Date: Tue, 7 Sep 2010 08:17:03 -0700
To: XXXXXX@hotmail
Subject: Order Deadline Expiration Notice
From: support
The deadline for your order has expired.
Thank you
, The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 7 Sep 2010 10:15:34 -0500
Hi James- I just logged into my account. I do not have any message, nor a completed assignment. The due date that someone re-set last Friday as a new completion time was early this morning 9/7, about 12:30am.
Do you have any idea when the proposal will be ready? I want a quality proposal and thought the outline I provided was clear enough to understand the topics/complexity of the paper. I am bumping up against a deadline that I set with my mentor, based on the dates you and I discussed. I still need to spend several days with the written work and references before submitting. Can you let me know today, with certainty, when the proposal will be available? Thanks, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Sat, 4 Sep 2010 21:23:45 -0700
Sorry about that. No, that is not a normal thing to happen. We are doing a lot of new things with the website and I am in the process of getting moved in at my new place so I am behind. 9/7 is no problem at all. I do apologize.
James, The Best Writers
-------- Original Message --------
Subject: RE: John dissertation information
From: John Smith <XXXXXX@hotmail>
Date: Sat, September 04, 2010 7:35 pm
Hi James- I've been checking my account but did not receive the proposal yesterday as expected. I now show a 9/7 due date. I did not receive a pro-active communication about this, is it customary for the dates to slip? How concrete is the proposal for deliver on 9/7? Thanks, John
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: RE: John dissertation information
Date: Fri, 27 Aug 2010 21:45:58 -0700
Another writer signed up for your order, but I explained to him about your conversation with me. So now I have your order. I am writer 114 as well as the director of the website.
James The Best Writers
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: Support
Date: Fri, 27 Aug 2010 21:34:05 -0600
Dear John,
Thank you for signing up as a customer and we would like to take this opportunity to explain why this is an excellent decision.
While there are countless websites which offer a comparable service to those within The Best Writers network, and some are, indeed, excellent in every way. None, however, offer the range, quality and benefits which we do.
With regards to range, note that we are among the very few (if not the only one) to offer:
1) Tutoring Services
2) Research Assistance Services
3) Comprehensive University/College management application services
4) Medical Research Writing Services
5) Academic Advisory Services
With regards to quality, we are definitely one of the very very few who
1) Actually do have a Quality Control Department staffed by professionals
2) Actually check our writers' academic qualifications
3) Actually only hire linguistically fluent writers (most are American, British and Australian but a handful are ESL with superb command of the English language)
4) Actually interview and test writers prior to accepting them
5) Actually are primarily British (with minority Australian and American ownership), both in corporate registration and in company owner nationality
6) Actually are a legitimate, registered company which has to adhere to Consumer Protection, Consumer Rights and Service Quality laws and regulations
With regards to benefits, they are too numerous to enumerate but the short list is:
1) We are the only model custom writing service which gives clients the copyright to the work they orders through us
2) We are the only model custom writing service which a) never resells, publishes or otherwise uses any part of the work received from us and b) has completely and utterly stripped itself of the legal right to resell, publish or otherwise use, in whole or in part, any work which any customer receives from any of our Academic Research and Service Division (The Best Writers network)
3) We are the only company which provides customers with a signed, legal, Non Disclosure and Confidentiality Contract
4) We are the only company which does not simply deliver the work but, explains it to the customer and takes the time to actually tutor the customer on the topic, when and if requested
5) We are the only company which is transparent about its ownership and the websites which it owns and operates
6) We are the only company which provides customers with an accurate plagiarism report, using the same engine which your university does but ensuring that it is never stored on the `repository' (student paper database). Others who provide such reports either use their own software (and store the paper) and provide you with a free report or, use their own software (store the paper) and provide you with a report at a fee.
7) We are among the rare handful of companies whose writers are academically qualified, experienced researchers and linguistically fluent (unless otherwise stated, native English language speakers)
Your trust in us will be rewarded and you will only ever be fully satisfied with our service and work.
So, welcome to our company!
Regards,
Customer Support
________________________________________
To: John Smith <XXXXXX@hotmail>
Subject: RE: John dissertation information
Date: Fri, 27 Aug 2010 12:05:42 -0700
A proposal with B+ level grading, graduate, human resources, due date of 7 days, 10 pages, APA format will come to $380.
James The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 26 Aug 2010 19:36:42 -0500
Excellent, thanks. -John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Thu, 26 Aug 2010 16:53:50 -0700
I will look at all of the information, digest it, and then give you an answer.
James The Best Writers
________________________________________
From: XXXXXX@hotmail
Subject: John Smith dissertation information
Date: Thu, 26 Aug 2010 16:20:10 -0500
Hello James, thank you for your time yesterday. I appreciate your willingness to discuss the services offered by your company. As I mentioned, I am only interested in a company that will give me exclusivity to the research work that I pay for and provide confidentiality. I need to know that the writer is competent in my topic as it pertains to XXXXXXXXX, XXXXXXXXX and the use of XXXXXXXXX.
I currently have a dissertation topic: "XXXXXXXXXX?"(If you see a better way to phase this, it can be changed)
Attached is a high-level proposal that I submitted to my mentor. I have not decided upon a survey methodology at this point and could go with qualitative or quantitative based on the writer/researcher's feedback. As I mentioned, I found what looks to be a good company that specializes in Chapter 3.
I have also attached my school's dissertation handbook. I double checked and do not see a minimum requirement for pages. I have read 15-20 dissertations from the school and the written component is usually 125 to 200 pages, excluding bibliography/reference pages.
My priority: Submit a proposal for the dissertation. I'd then like to follow-up with Chapter 1 right after the proposal. I would then need Chapter 2.
After submitting Chapters 1-3, I would then get approval form my Mentor and Committee to do research. I have a good plan to complete a survey. I would then need your help for survey analysis and writing of chapters 4 and 5.
Can you look at the topic and let me know if you think this would be a good paper for you to take on?
I would like to place an order for the proposal if you think you or your partner has the expertise. Thank you, John Smith
________________________________________
From: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 17 Aug 2010 19:11:10 -0500
Hi James- I'd like to submit chapters as "pieces" to my advisor for feedback -- beginning with Chapter 1 then either 3 or 2 next. I need to get Proposal approval from my school.
I would then initiate the research survey and come back with the data in order to complete chapters 4 and 5.
Do you have researchers on staff that analyze the data or would I be best to engage with a different Statistics/SPSS consultant for the data interpretation and then come back to your services for Chapters 4 & 5.
Can you tell me what the estimate is per page and what you have seen as an average for dissertations that your writers produce? I've looked at many current dissertations and they range from 125 pages to 200, excluding references.
If you are in TX, perhaps we can have a quick call to resolve these questions.
Thank you, John
________________________________________
To: XXXXXX@hotmail
Subject: RE: John dissertation information
Date: Tue, 17 Aug 2010 15:09:33 -0700
Hello,
We can complete this order without a problem as long as you continually communicate with us. Just submit an order for what you want from our website and we will go from there.
James Robb
Director of Academic Services
The Best Writers