Dissertations Now - what a disappointment.

Seriously, thought I had done a fair bit of research on here, but hey nothing ventured nothing gained!

I placed two orders two weeks' ago (yes I was confident after reading everything some forum members had to say........)

One assignment has been returned and the English is dreadful/awful/terribly poor. I specifically asked for a writer with English as their first language and was given written assurance from Dissertations Now that of course they would. I felt really rude asking actually (!) but after everything I've read on here thought I would mention it just in case. I'm now in the re-write zone, but I'm not hopeful as I'm sure the writer will be the same.

The second .......they were unable to get a writer to complete so they've refunded me! I'm not going to comment on the assignment itself, but really, two weeks to tell me. That can't be ok surely?

I asked Dissertation Now for an explanation 24 hours ago as I thought I'd hang on for a response before posting on here.................nothing.

What do I do? It's great that they've been honest to refund me and not give me something else sub standard but I'm left in a bit of a pickle now. I promise it was straightforward!

Then it is clear they could not find the right writer for your paper. I think it's natural. Not every topic can find itself with a writer. They didn't scam you in any way though.

I had similar experience with Coursework expert. Their work was very poor and it was palagrised and they refused to give refund. Big con.

About all you can do is let them know about the quality of the writer to help them get rid of any problem writers. As to the delayed notification about the refunded order, you have to understand how the process works from their end: The order goes up on a virtual bulletin board of assignments and writers take the orders they want. Some papers get taken quickly but others may stay up for a week and only get taken the day before they're due. Those that never get taken get refunded. The company just has no way of knowing when (or if) a given paper will get taken by a writer. All they can do is refund it if it isn't done by the due date.

If I placed the order again - asking for a specific writer - do you think it might get taken? I truly believe it's straightforward. I wish I knew what the problem was. I wonder if perhaps I didn't word it very well. To be honest I think it just needs a fabulous writer. It's not econometrics or anything particularly scientific or technical.

I think you should first communicate to Dissertation Now your previous experience and then ask them to address the issues you faced. I think they will sure find a good writer this time.

It's 48 hours now and still no response from them. Jane seemed so genuine and I refuse to believe I've been scammed.

In this case, I guess, the great defenders of this dissertation service here will come up with something substantive. Perhaps, they will swarm you with their favorite words. Beware!

You've already posted a misleading and libelous thread title, so you should quit while you're behind. As pheelyks and freelancewriter have already stated about 10,000,000 times, the company and/or writer do not contact you unless he/she/it specifically needs something from you. You have an admin panel for a reason. Use it. Stop posting about it here. Get it through your skull that this is NOT the company's support forum. Do you really think posting your customer support questions in a SCAM forum is going to make the company's employees WANT to go out of their way to help you? I sure as hell wouldn't. Wake up!

So there's some truth in the claim, after all.

In what claim, exactly? Full thoughts are useful; a minimum of context is essential.

Dissertations Now claims to have native English speakers and on-time submission. I don't know how hard it can be. I requested a paper a week ago. I paid to have it done in three days. I received it four days later. It was not only late, but it completely ignored the instructions, giving a different style of report. On top of this, the English was simple ridiculous. I would now not be surprised if Dissertations Now was just another site running from a developing country, claiming to be from the United States. They do not answer their phone and do not respond to emails or messages. I understand what keeps on being said that the writer does not need to contact the customer, but the customer service really should. Even though I sent several messages in the control panel to customer service, and emailed them also, they refuse to respond.

This company is honestly nothing but a scam. They submit papers that are late, incorrect and written in the English of a four year old.

It takes time to provide a re-write. Read the contract and see what it says about re-write time. All companies require extra time to provide re-writes. What-you think that rewrites do themselves instantly? Shut the fu*- up, stop the libel (which can land you in some serious legal trouble), and have some patience. The company has been in business since pre 2000, completing probably 350,000+ orders. You act as if you're currently their only customer and have been waiting for ages. Sober up.

really, thank you for letting everybody knows

Never trust second hand information. Always look into the claims for validity. Do your own information verification. You never know who might be posting at this forum with a vested interest. One could be a paid shill, promoting the company as a "student" or company representative and the other, a competitor sent here to lower the positive image of the company. it is important to not trust the words of others, both positive or negative. Think for yourself, decide for yourself. Never base a decision on someone else's opinion.

When a company is incapable of gathering a pool of writers with a wide range of knowledge and writing styles, the company cannot expect to stay in business for long. It is the problem with drafting skilled EFL and ESL writers that led to the eventual demise of Dissertation Now. The company name is currently available for sale. The company server itself has long gone offline so the domain name is no longer associated with an essay writing service. While the name may hold a sense of academic connection, it does not necessarily need to be attached to an essay writing company anymore. It can offer an alternate academic consultation service if the new owner so wishes. As of now, the writers of this company have scattered in the wind. They still pose a problem to the students though, since they may be working for other companies at this time.

I completely agree that the choice of an author of an essay is the most important stage and you should not neglect it at all, because it will mean that you are trusting the will of chance. You should always carefully choose a service with reviews and rating, because this way it will be clear how competent its authors are and whether it is worth ordering work there.

@Hanna Hill
Bit of advice, never ever trust an essay company or writer who does not display a phone number on their website. There are no legitimate excuses for failing to do it..

@jeannie
Of course, thanks

@Hanna Hill
You're most welcome. A phone number is a critical component in identifying reputable companies and freelancers.