To be honest, I find your ramblings a little hard to comprehend.


I simply asked which company you think WRT represents. I was wondering if it was AA because obviously I'd firmly know that was untrue.

That was literally it.

The network of sites are starting to pull in such a varied range of orders at all levels and in all subject, so sometimes we struggle to meet demand. Additionally, through the busiest season (which we're about to embark on) we get thousands of orders in a week and we're worried that this year we won't be able to meet demand. Couple that with a huge UK advertising campaign we're about to roll out to educate the hundreds of thousands of students up and down the country that don't know the service exists! That's why we're recruiting extra writers, nothing to do with ''treating them like dogs.'' In fact, I don't directly work with the writers daily but I do know that we actually give out quite a lot of bonuses too. Christmas bonuses, bonuses for being selected by a past client, bonuses for getting great feedback etc. It's just a shame that the writers who plagiarise/don't submit work/don't submit good work won't broadcast that because they're the ones getting penalised! Some of our writers even send us friend requests on Facebook, which I think is a very good tactic to get your bid noticed, haha.


Yes, very true.

I can easily spot rivals posting as disgruntled customers or writers a mile off.

I've never bothered with any of that, and personally after reading a lot about relationship management, I'd rather put my efforts into trying to make things better for our customers.

Today one of our Marketing team is placing an order as a secret shopper with one of our OWN companies to rate the service he gets. He sits and reads all chat logs from the live chat and reports back on how they can help solve problems better next time. Another guy is working with a couple of writers to improve the system for our writing team. And that's only the stuff going on in my office, in my vicinity.

My point is, what on earth is the point in just trying to slag off other companies when your effort can be much better spent trying to improve your own and make it the best in the industry? Best in the industry = a lot of orders.

Do you know why? Cus it's too hard and they'd rather do the easiest option and try and make everyone else look crap. Hahaha it's pointless.


Out of interest, what company do you think he represents?

I can quite happily say there's little point in paying anybody to write promotions in places like this. We've never have hired anybody and I never will. Why lie about stuff? At AA we take the bad with the good - we'd rather find out what problems and fix them, instead of papering over them or hiring people to come onto forums and lie! What's the point in that? Sure a couple of people will think the company is good and write for them/buy for them in the short term and you'll make a quick buck, but there's little point if you have any business sense and you're in it for the long run.

Hey, th63

I'm very sorry to hear that you think our company is full of total crooks! We never fail to pay legitimate writers who produce good quality work. If you'd like to go through the proper channels (I.e. communicate to our team via your log in area) we can probably get it sorted for you. The only reason we'd not pay you is if the work you produced was full of plagiarism, or deemed as unworthy of sale by our Quality Assurance team! We usually pay writers at the end of every month via Paypal or bank transfer.

I chuckled when I saw the line about 'not having many orders available' - we're currently undertaking a mass recruitment campaign, as we don't have enough writers to meet demand! It could be because you're such a new writer, once a new writer has proven themselves we usually up the level if they request, meaning more jobs are available for them.

I hope that we can help you out, we really want to hold on to our legitimate writers - especially if they want to help us out through this very busy period!

Cheers,
Carly

That's actually true if you check my posting history, WB did point out some problems on the site and I did thank her. We always welcome feedback.

Carly AA

Hiya Marvin, I don't want to directly promote our affiliate programme here, but if you send me a direct message I can send you some information that'll help you make a decision. Cheers, Carly. AA

Hello, I've not read through this thread entirely, but just a quickie to let you know I work for Academic Answers. We're currently undergoing a name change to 'All Answers' which will better suit the direction we're moving in as a business. This has not been changed on our websites yet, but will be edited in due course.

You'll notice on the Companies house page at the bottom, it says 'previous names' and Academic Answers is listed.

Thanks,
Carly AA

I'd be very interested to hear if the fines were unjustified, and I'll pass on your comments to our Quality Assurance team.

Cheers, Carly AA

What about electricity too? I'm fairly certain in the UK you can get special dispensation for electricity if you 'work from home.'

Hello Writingpot,

I work for Academic Answers, I'm not able to post links here, but if you visit our website (or type it in Google, it's first.) If you click 'about us' and then on the left menu click 'portfolio' you'll see a list of all of our websites. There's no need to apply for more than one website, so this list will help you wasting your time filling out all of our forms...!

Good luck!

Hello Cistrans,

You'll need to raise a dispute and you can do this from within your control panel.

I hope this gets cleared up for you soon :-)

Carly

What I like about this the most is that he claims to have used the 'service' Academic Knowledge. Do your research! Academic Knowledge is our writers' website. We don't sell essays from there. Hahaha.

The site was redesigned little over a year ago, I was sat next to the guy while he did it. I don't recall hearing him plotting to try and fool people into thinking the site was 10 years older than it is. I don't know why he'd want to (he just designs and codes up the site, makes no odds to him how old it is, or who buys from it.) I just think he must have typed 1993 instead of 2003 for some strange reason. That's my theory on it - but who knows... I'll have to ask him next time I see him!

Also, If we were setting out to fool people, wouldn't we have edited other instances of the date too? Like you said, it'd be pretty ridiculous to claim Barclay set up a dissertation site at the age of 15 -in fact, why would we stop at one bit of copy - why wouldn't we claim it on all AA sites?

Anyway, the site's copy and branding is being overhauled within the next couple of weeks, and eventually ALL the sites will be sorted out, so we should have no more of these discrepancies! (I can only hope!!!)

You're probably going to get an inbox full of spam, from scammers trying to push their services by posing as customers. Be wary of any emails you get.

Hello. I thanked you for pointing it out, I did not imply it was your job. We're actually working through the copy on all the sites at the moment adjusting errors we find. Some are due to carelessness, others are 'oversights'. We have a strict proofreading policy now, which everybody adheres too. We send all new website copy for proofreading before publishing it. We're working through all of the older pages at the moment to fix errors. UKDissertations is one of the sites we're changing in the coming weeks, as I've mentioned above.

Thanks, Carly


It's an accident to type the wrong date, it's an oversight to not spot it before publishing the page live.

Carly from AA here, just wanted to clear a few things up:


I think the wrong date was simply an oversight - not an attempt to scam! As you've pointed out above, it's quite a daft thing to claim we set the site up when Barclay was 15. Hahaha

It was likely a mistake that has never been picked up before. So thank you for pointing it out to us! You'll see on the about page we have got the correct date...! Plus we've changed the wrong date in the copy now.

Re: Dissertation Creation and UKDissertations. Both domains point to the same place, and they're the same site. The site is being overhauled in the coming weeks and the branding is changing from 'Dissertation Creation' to just UKDissertations to make it less confusing for customers! This has just assured me that it's definitely the right thing to do!! I think Dissertation Creation was a marketing idea somebody had to make the site a bit more memorable, and to create a bit of a brand but I don't think it's worked! (Hence the change!) Calling the site one thing, and the 'brand' another is just confusing!

Re: Phone. I'm concerned that the phone number is not working! Our phone number on the header of the image is correct - we've just tested it from one of our mobiles in the office and it connects fine. If you're still having problems connecting, just let me know and I'll get one of the customer service team to give you a call.

Please can I just ask, why should she beware of using an 'overpriced' company?

Would you tell somebody thinking of buying a Ferrari 'beware?' (Actually, I probably would, I'm not a huge fan of those super cars... hehe)

I'd just like you to justify your 'beware' warning - I think it's scaremongering, and is not entirely necessary. Just my 2 cents worth :-)

on meta essays:

0% Palgirism

hahahah

I thought it was against the rules to type up email addresses here?

I can't see how 24houressay claim to send 95% of the fee to their writers, surely they have to pay VAT? So, they must take a huge cut on every order placed and never make a profit?

I'm not sure if UkEssay.com was a typo - but that domain resolves to a 'parked' page which is basically a temporary page - there's no site there.

If it's supposed to be UKEssays, I can assure you that not a single member of our team is from the Ukraine, we're a UK based company.

Most plagiarism scanners can highlight problems with citations, missing punctuation in quotations and identify if you've mixed an author's notes in with your own - and a quick scan can protect you from turning in a paper that's full of faults!!

I don't know about you, but when I was at University, I would make piles and piles of notes on cards and post-its before writing - imagine if one of those was a quote and you didn't cite it - you just included it because you came back to it weeks later and thought you'd written it... oops!

I've never used Turnitin though, I thought you had to pay?

OK, WB I'm actually going full circle now, I see what you mean now - I suppose I should have said 'go to the page to see for yourself' and not posted the link.


Spam?

"Spam is the abuse of electronic messaging systems to send unsolicited bulk messages indiscriminately"

Unsolicited? Bulk? Indiscriminately?

Hmmm, I 100% disagree.

Advertising, according to Wikipedia is 'a form of communication used to help sell products and services.'

I did not say 'go and buy a cheaper essay from D-E.com'.

I did not pose as a pretend customer from a proxy IP, or even my home IP address, and pretend I'd used either site to encourage others to do the same.

I was very frank that I worked for the company, and I answered (very neutrally) the question. (E.g. I did not even try and promote our more expensive service and advertise why it's better). I simply distinguished between the two, and provided a link so people could go and investigate the difference for themselves.

Again, as I've said in this forum before, isn't it better for me to clarify something like this, rather then let people sit on here angrily thinking 'oh they've tried to scam me, they have cheaper sites out there.'

It's just a different service, and you get less/more for your money accordingly. That's all I was stating.


...and sales pitch? Again, if I wanted to give a sales pitch, I'd have rewrote all the spiel off the sites promoting UK essays and trying to convince people to buy from there...

I really didn't do that, did I?

As I've stated elsewhere in this forum, I work for Academic Answers, so I'd like to answer your query.

Basically, we offer several different levels of service. Each with their own set of prices and guarantees (service promises.)

Degree Essays provides students with a cheaper, basic entry level service, compared to UK Essays which provides a more extensive service to students and Oxbridge Writers delivers our top level of service (by using only Oxford and Cambridge qualified experts.)

With Degree Essays, we only guarantee 11 aspects of our service:

degree-essays.com/guarantees.php

Whereas with UK Essays, we have 17 different guarantees:

ukessays.com/guarantees.php

Check out each website's guarantees to compare yourself.

This is the reason for the difference in each website's set of prices.

Hey Katie, we do trade under several different names, and we're very open about it. Our company is Academic Answers Ltd, and we simply have multiple sites under that umbrella to reach multiple audiences: Law students, students requiring essays, coursework or dissertations etc.

My opinion on this is that Jen was thinking about 'active promotions' of the essay bank.

For example, we run email campaigns and yahoo ads for our other sites and services to drive sales and traffic, but we really do nothing to the essaybank.

Her actual comment was:


As she said - we don't actively promote it - she didn't say we don't advertise it on our sites.

In the year and a half + that I've worked here, nobody has actually touched the essay bank - it's not part of the 'company plan' at the moment, and it being left in the sidebar of EssayBay was, as I stated, simply an oversight. It didn't harm the site - it never occurred to me that it didn't need to be on there. In fact, I am sure it is on several other AA sites for the same reason.

Though, I took your comments on board - last week I was updating the menu and decided to take it off. It has no real value to our business or our customers right now.


Again, my point about this was about a simple error in communication. Yes, the essays in the essay bank are written by students, and uploaded in exchange for commission. Nope, they're not from a pool of AA papers. Did Jen set out to intentionally misrepresent our company on this instance? Nope, I told you a member of my team had made this error *in the meta data* of the site - she just didn't know about it! While I agree it puts out the wrong impression about us, it was never an intentional lie!


I agree that it sounds like she's trying to disown EB as a part of AA. As Jen states, she sits right near me - I work on EB stuff, she liaises with me with the new plan we're writing for the site, and it's new functionality/design. It states openly that we're apart of AA, I say I work for AA, etc etc. She'd really have no reason at all the pretend that it doesn't belong to the company. Does it sound like the contrary? Yes, I have gotta agree it does. Did I say that Jen has made multiple misrepresentations? No, it's not that black and white. I just said there were a few communication errors. I mean, the meta data is so insignificant too - it's not like we sit writing this stuff on the essaybank pages intentially trying to dupe people into thinking they'll get 'professional papers' - this is how you've made it sound!!


I'm not sure what these are, so I won't comment. Contract with using Viper, or being a writer on AA?

I said it before, but again, thanks for pulling us up on the errors that've been made. You know, it's easy to add a word into a meta description and not think about how it relates to the page, and it's really hard to pick stuff up like that if you're working in the middle of it every single day. Having a fresh, non-industry related outsider point things out gives you a bit of perspective and really makes you challenge yourselves. I for one will be a bit more careful now when describing what a page is all about; something I'll also pass to my team.

I hope this helps to communicate my views on the above effectively,
Carly

I gotta agree on that one :-)

You know the only reason I talk to you is because you bring in chocolate for your team, so I come over to pretend to talk about your marketing stuff, but really my eyes are on the Malteasers.

As an AA employee, (the company who owns Viper) can I please confirm this is untrue. We do not resell essays scanned by Viper. Plus, they do not go into the EssayBank.

Thanks. Carly

I don't think those statistics prove anything.

From a professional point of view, I know that anything from 85% - 98% of visitors bounce straight off the page and leave the site without even engaging with anything on it. This tends to be because they've visited the site from Google and it's not actually related to anything they're interested in. They've entered a search term, and clicked, but the page doesn't give them what they're looking for - so they leave.

Just because a site has a high number of foreign traffic doesn't mean a high number of foreign traffic subscribe or buy, or sign up as a writer.

Additionally, I'd never trust any stats from Alexa - they are comprised of data from people with the Alexa toolbar installed. Do you have it installed? Chances are - no. Only if you're running FireFox and you've downloaded it yourself. Mainly SEOs and marketers download the toolbar too. Those stats really aren't anything to write home about.

Gotta say, we have quite a few freelance writers that work for AK. They're freelance because they aren't on the payroll - it's nothing to do with how many hours they work. Like all freelancers, they invoice their fees to us. Just like if I was to quit EB and work freelance full time doing SEO or web design.

I've said this before, we are installing our own forum for EssayBay members to use (I'm just am not sure when it'll be done!)

I apologise if you think it's inappropriate - nobody should be using this as a route to get tech support, but in light of the members that have - would you rather people having issues with the site sit there and wallow in their problems?

I'm not out to scam anyone, I'm not out to bad mouth any other company, I don't wish to poach any other company's customers - but if somebody has a problem (in this case 2 different problems have been highlighted to me) I am not going to ignore it. Moderators can remove my email addresses - fine, no problem at all. But isn't it better that two problems got near resolved today via this forum? Three if you count the dodgy £/$ sign in the emails I'm also looking into from another thread. I'm not hurting anybody here, am I?

You're right though, I probably shouldn't have asked for the feedback, but I felt having a captive audience of writers was too good an opportunity to miss - I am working hard to fix the site as best as possible, and with extensive plans in the pipelines for the reprogram, it's nice to know what others want fixing too.

Cheers,
Carly :-)

Additionally, I also wanted to find out if Chacha was having genuine issues with the site, or whether he was using it as a venue to (once again) bad mouth EssayBay.

Got it - thank you.

I've replied

Just to be sure, could you email me again with your EssayScam username & your EssayBay username in the email - that way I can verify I'm talking about the right person!!

Thank you,
Carly :-)

I see, if that was you that mailed me, why did you say in the other thread that my mail bounced back?

If that was you, you'll know I am doing what I can to assist your enquiry.

Thank you :-)

Really? Because I use this email all the time - in fact, I just mailed another EssayBay user from there.

WB, OR - or anybody else feel free to verify this, and email me!!!

You can't have been spelling it correctly Chacha.


Feel free to email them into admin@ as well Chacha.

Oh really? But there was no sense of order - all the icons were all mixed up - now you can manage your finances, projects, etc all together. If you have any suggestions to make it better, I'll be happy to listen.

Carly :-)

Hahaha, I am going to email that my boss and see if I can have a payrise haha.


I've got my doubts - but I figured if I accused him outright of lying it'd be bad business practise! Other people struggling with EssayBay may not have been in the loop, and may have seen me accusing him and been put off asking for help. If you see what I mean. :-S

One writer has sent me details today, but I do not think it is Chacha - his style of English is totally different - did another writer reply about money in the other thread? I'll check it out.


Is this anything I could help with - did you ever get your problems resolved?

It's now mid-afternoon and I've still not received an email to admin@ or carly@. Are you sure you're mailing them to essaybay?

If there is a problem, I'd really like to get it resolved for you. I'd hate to think you are simply embellishing, and making up problems where there are none. What would this achieve for either party?? As I've said, please email over your account ID or project ID. I can look at the client's details, release any payments to you and/or send over any money you're owed. I can also cross reference with the emails in our system, and see if our CS team really have been neglecting to respond to your enquiries.

Thanks,
Carly