yvonnea, there is one more option for you - to contact the billing company and ask them to reverse this charge, their contact info should be on the receipt you got when placing this order.

If this company is not going to refund the money, the bank will simply reverse the transaction.
Of course, there is no way this fact can excuse poor support service or inability to provide the paper after having charged the client.

I can only agree with the first point concerning the ethics. However the geographic location will not discourage the scammers. You can always register an offshore company and be smart enough to disguise your identity.

ophelie, no worries you'll get your money back, but that chat was impressive

You mean the number of complaints, right
I was just kidding, there should be some more profitable types of business, like selling the drugs, etc
So the nature of the industry itself encourages employment of the worst business practices.

Do you have the record of correspondence with that company? Your bank my ask you to contact the merchant first, so there should be some proof that you did.

Let them (writing company) know about the fraud complaint you made, this can make them change their mind and issue a refund, since chargeback is a thing to be avoided

so the perfect business plan is

eye-candy website -> spam/SEO -> crappy product/underpaying writers/insulting the customers -> PROFIT

editor75,
Your ideas are not down to earth for sure. You list the things to make the writer's life better, but fail to answer one simple question "why would someone bother"?

Yes, writers are the main asset of a company, however there is no deficit of writers, far from it.
By offering to introduce "paid sick days" you compromise the whole point of freelancing, as this will inevitably make you account for your "sick days" as you would to your offline boss.

I thought that essaybay is more a freelance board than an academic writing company, so no accusations of poor quality of the product can be made. The guarantees are not provided by the company directly, it only provides the platform for cooperation.

I see no reason for not letting the low-qualified freelancers in. As long as the profile and work samples are publicly available, no one will be misled.

I didn't mean to generalize. The point was: if a company treats its customers in the same way it treats the writers, i.e. in an unacceptable way, how does it manage to survive?

But if there's a different way to treat the clients, the problem is that the writers allow this kind of treatment.

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The nonsense I wrote, Trackerone is the client. Was the client to be precise

That's curious. The company owners don't seem to give a thing about the customers, but still manage to secure certain portion of the market or this kind of attitude is adopted towards the writers exclusively?

if the support reps hangup on you, why don't you contact the manager?
ignoring the users is not professional - not a single instance of communication should go with no response - that's the first rule of the first tier of support service

I'm surprised. No matter what the visitors write, support people should always be polite, always. Customer has the right to have an opinion, adequate or not, no way it should affect the attitude of support people.

will not comment on the quality of essays, as i didn't read them, but the emails made me believe that this whole story is made up. can't believe that someone who's trying to run a business can write anything like that.