will not comment on the quality of essays, as i didn't read them, but the emails made me believe that this whole story is made up. can't believe that someone who's trying to run a business can write anything like that.

I'm surprised. No matter what the visitors write, support people should always be polite, always. Customer has the right to have an opinion, adequate or not, no way it should affect the attitude of support people.

if the support reps hangup on you, why don't you contact the manager?
ignoring the users is not professional - not a single instance of communication should go with no response - that's the first rule of the first tier of support service

That's curious. The company owners don't seem to give a thing about the customers, but still manage to secure certain portion of the market or this kind of attitude is adopted towards the writers exclusively?

I didn't mean to generalize. The point was: if a company treats its customers in the same way it treats the writers, i.e. in an unacceptable way, how does it manage to survive?

But if there's a different way to treat the clients, the problem is that the writers allow this kind of treatment.

----

The nonsense I wrote, Trackerone is the client. Was the client to be precise

I thought that essaybay is more a freelance board than an academic writing company, so no accusations of poor quality of the product can be made. The guarantees are not provided by the company directly, it only provides the platform for cooperation.

I see no reason for not letting the low-qualified freelancers in. As long as the profile and work samples are publicly available, no one will be misled.

editor75,
Your ideas are not down to earth for sure. You list the things to make the writer's life better, but fail to answer one simple question "why would someone bother"?

Yes, writers are the main asset of a company, however there is no deficit of writers, far from it.
By offering to introduce "paid sick days" you compromise the whole point of freelancing, as this will inevitably make you account for your "sick days" as you would to your offline boss.

so the perfect business plan is

eye-candy website -> spam/SEO -> crappy product/underpaying writers/insulting the customers -> PROFIT

Do you have the record of correspondence with that company? Your bank my ask you to contact the merchant first, so there should be some proof that you did.

Let them (writing company) know about the fraud complaint you made, this can make them change their mind and issue a refund, since chargeback is a thing to be avoided

You mean the number of complaints, right
I was just kidding, there should be some more profitable types of business, like selling the drugs, etc
So the nature of the industry itself encourages employment of the worst business practices.

ophelie, no worries you'll get your money back, but that chat was impressive

I can only agree with the first point concerning the ethics. However the geographic location will not discourage the scammers. You can always register an offshore company and be smart enough to disguise your identity.

If this company is not going to refund the money, the bank will simply reverse the transaction.
Of course, there is no way this fact can excuse poor support service or inability to provide the paper after having charged the client.

yvonnea, there is one more option for you - to contact the billing company and ask them to reverse this charge, their contact info should be on the receipt you got when placing this order.

WRT, I don't think if this online incorporation is forbidden, it will make people shut their businesses down.
Relying on the figures provided by Pheelyks, we can assume that this type of activity is profitable enough to find a US/UK citizens, who'll be happy to be "the only owner" on a monthly or one-time charge basis.

I'm pretty sure there will always be people offering such "registration" services.

scorcher47
of course, they are not only top-rated, but also self-rated, sorry for dumb joke.

you say the writer is reluctant to reply, but what about the support service? do they reply?

i suggest you call them and ask for the manager

What kind of ringtone? All the support systems are employing voip, so there may be no ringtone at all and if there is any, it should not be much different whether you call a guy next door or some place on the opposite side of the planet, it's not a pstn.

ophelie, have you emailed their manager notifying about the chargeback procedure?

what is your bank saying?

1. not quite so - it is not supposed to be based on deception as students shouldn't hand in the papers as they are provided.

2. actually, other areas of freelancing: design, coding, markup, administration don't have such a problem, no one misrepresents their location, as no one needs to. so if you consider hiring someone "not in the hood" you should know that you'll be having communication problems due to different languages, mentalities, and time zones.

i assume that decades ago academic writing was similar to other freelance activities and didn't have so many pitfalls, but one day someone was smart enough to come up with a great business plan: hire esl writers and tell the customers they are retired American/British professors, cheat the writers and ignore the customers.

as to global vs. American - I believe it's global as there are many customers from Australia, UK, Arabian countries (Kuweit, UAE, Saudi Arabia), but students of US universities make more than a half

p.s. these are my personal assumptions based on personal experience

ophelie
glad that you got your money back
but i think you may consider spending some time on abuse complaint to their hoster

scorcher47
It looks like you are having a bad luck.
I see they have quite a few options to get a hold of them: facebook page, twitter and forum.

How do you get in touch with the writer? direct email?

If you wish to email them i think you can try the following: compose the message and try to send it to support@domainname.com or info@domainname.com

and get in touch with your bank to discuss possible options.

as you wish: I disagree with editor75 on a number of points


If you assume so, I don't need to worry lol

btw, 75 is a date of birth? your point of view is so radical, a high school student would have, but not people well in their thirties.

the industry is not based on deception and lies, there are certain companies in this industry, the major activities of which are deception and lies.


it makes no sense to you as your knowledge of freelancing and outsourcing is limited to writing papers for students
If you'd have worked in a project employing several teams from different countries, you wouldn't think so

editor75
Actually, I don't agree with you on 2 points, only on one of them.
I don't think that the industry is based on deception and lies. There's a lot of deception in the industry, but this fact doesn't provide an excuse for deceiving nor the clients neither the writers.

As to the second point, yes i think it's global with the largest part of the market occupied by US students. Apparently, those looking for a quick buck target their marketing efforts at the most lucrative segment.

Not quite so - chargeback can only be initiated after submitting some sort of fraud claim. After an investigation the transaction is rolled back. But there's a certain period of time, within which you can apply for a chargeback. And most likely this period of time is over for scorcher47

but it's still worth of trying

and you can also contact their payment processor

Your ideas are utopian. If you want to be treated like an employee - become an employee.
If you are a freelancer, expect to be treated like a freelancer.

The only reasonable idea I spotted was better cpp. Everyone likes getting paid more, but who forces you to work for a low cpp?

what was the paypal's comment on chargeback? did they verify anything before canceling the transaction?

Yes some employers will expect you to downgrade your expectations because of the market being dumped by people willing to work for $3 per hour or less and be grateful for this. With no quality standards set, this works perfectly well for these companies.

If you wish to be doing better - avoid them.


With the abundance of cheap work force and absence of commitments to the clients, they are not interested in your demands.

and this can be done easily - don't take up any project, unless you think that the price is reasonable

editor75
it looks like you keep forgetting what was written a couple of pages ago.

let me summarize a few points for you:

1) by becoming a freelancer you become responsible for your working schedule and your earnings;

2) a freelancer would part the ways with the client if underpaid and wouldn't start begging "plz pay me moar, i've sacrificed so much";

3) freelancer is in the constant search of better terms and new clients - that's the way to be doing better.

freelancer - you
client - writing company

editor75
well, if you can offer nothing in return it looks like begging.


in other words
if someone tells you:
"it's about making this world better, donate everything you have on saving wild animals and live in a hut"

what will you say? i'm sure it will be "no, thank you"

same thing

quality?
you pay in kind to greedy employers and intentionally submit the works of poor quality? and once the cpp is increased the quality will go up at an exponential rate

loyalty? i'm against any loyalty in freelance


i hate to tell you, but this happens in all industries

those secretaries, hr officers, customer care reps, accountants, different supervisors are paid for producing absolutely nothing.

the managers often have huge salaries while hardly producing even 1% of the total output

that's the cruel world we live in

well, i think it's funny


yep, i can change the world by posting on the board, why didn't i know this before?

editor75
I think you're just trolling. You start the discussion, keep maintaining it by pretending not to understand elementary things, after people have written several pages, you write the same stuff you wrote at the very beginning and it starts all over again

and what would be the point for having two websites for the same system?
the shortage of writers has not been observed so far

i don't see any connection between these 2 statements

if a client hires you to build a website and pays you on hourly basis, puts their copyright when it's done and makes money using it, is it fair or not?


if you get drunk in a bar, will you be complaining for being robbed?

it looks like this is a step worth of trying when scammed

Zandermus
why do you ask whether they are legitimate or not if they are not getting back to you? this question would be more rational if they did, as at this point you have nothing to lose and have the time to concentrate your efforts elsewhere

i think it's not worth of "persuing"

and what do you think about their marketing strategies? are they effective?

that's so very interesting and how much did they refund you?