Dear Allan,
As you have neither ordered anything from my company nor worked for me I wonder how you have come to this conclusion.
I pay my writers 33% of the total fee plus an extra 4% Right First Time Bonus. I have only ever had to refund 2 clients in the past and all other clients have been happy, with many being extremely happy. I have had a very high rate of repeat orders, surely if our service was that bad that just simply wouldnt be the case.
Regarding writers payments, by comparison Oxbridge Research Group, Oxbridge Essays, etc, pay only 10% of the amount paid by the client. Academic Knowledge pay 33% but they charge 10% more for their services on customessays.net.
I therefore provide good value for money for both the clients and the writers and have maintained excellent relations with both.

Dear Struggling Student,
If you are an unhappy customer please do not hesitate to contact me at sales@criticalproof or on 07912 527074 with your order number and I will do my very best to resolve any dispute you have with my company.
Again, I do actually have excellent writers on board with well over half holding not only a 2:1 degrees or higher, but also Masters and PhDs.
Regarding communication, I have a mobile which I have on me at all times and unlike with the larger companies, my customers only ever have to deal with myself thereby negating customers from having to repeat their entire situation again and again.
Also in response to another query on this site, the reason that I do not have a landline is that I am currently working from home and landline providers simply cannot compete with mobile networks for business rates. My decision to use a mobile has been based both on cost and the fact that I can carry my phone with me wherever I go enabling me to take phone calls even when not at my desk! I am open and transparent and have nothing to hide. Yes Critical Proof Limited is registered in England and Wales, is VAT registered, registered PAYE etc etc, and I hold a Lloyds bank account. My company is therefore in no way illegitimate.
@Helenrob - I havent actually had any clients called Helen so I would be very interested to hear your complaint and your apparently hillarious experience with us. Please get in touch.
As always, if anybody has any queries please do not hesitate to contact me directly.
Dear MeoKhan,
The reason that I do not have a landline is that I am currently working from home and landline providers simply cannot compete with mobile networks for business rates. My decision to use a mobile has been based both on cost and the fact that I can carry my phone with me wherever I go enabling me to take phone calls even when not at my desk.
I am open and transparent and have nothing to hide. Yes Critical Proof Limited is registered in England and Wales, is VAT registered, registered PAYE etc etc, and I hold a Lloyds bank account. My company is therefore in no way illegitimate.
I am 34 years old and yes I obtained my BA Hons degree in summer 2011 - a bit of a late starter I know! :) I will shortly be studying for a Masters in International Law. I began writing for other companies whilst studying for my degree (yes before I even passed my degree) then following graduation found it very difficult to obtain a suitable position like many other graduates of recent times. I therefore decided to begin my own academic writing company which I will continue to run alongside carrying out my masters course.
If you have any queries regarding my company, its services or myself please do not hesitate to contact me directly. Thank you.
Best regards,
Karen Oliver
Managing Director
Critical Proof Limited