As I explained in this other thread, customers should never rely on anything in the TOS, without independent evidence that the company is legit, in the first place, because scam companies (and writers) can say anything in those TOS. Scam companies use their TOS as just another method of tricking customers into trusting them, when, in reality, they don't actually comply with the promises and "guarantees" in their own TOS. Website TOS mean absolutely nothing unless you already know that the company is legit.
https://essayscam.org/forum/gt/company-report-plagiarism-2674/More broadly, all anybody has to do is actually read the TOS of most essay companies -- even some legit companies -- to see that almost nothing in their TOS actually protects customers. Almost everything in their TOS is designed to protect the
company against customer complaints, typically, by burying, in the fine print, all sorts of disclaimers, qualifications, and strict limitations of their obligations to customers. Two of the most common examples are: (1) Prohibiting customers from submitting the work for credit and from doing
anything with the work besides "reading" and "studying" it and properly "citing" it as a reference in the customer's submitted work; and (2) Retaining exclusive copyright, forbidding the customer from owning the work that the customer paid for, and even going so far as to reserving the right of the company to contact the customer's school to "protect the company's copyright" if they suspect that the student submitted the work for credit.
In some cases, the customer-facing website guarantees the grade sought and paid for by the customer; meanwhile, their TOS prohibit submission of the work for credit while simultaneously requiring "proof" (in the form of a graded project) that the work failed to meet the grade "guaranteed." This is a classic "heads I win/tails you lose situation, because they won't issue any refund without "proof" that the work didn't meet the promised grade, but they'll deny any refund when the proof of the grade that they require also establishes that the customer violated the TOS by submitting it for credit. Likewise, if the customer rewrites the work substantially before submitting it, the company will deny any refund request, because the customer "changed" the work provided by the company.