hi I need help fast. I just ordered a £120 essay from this site and a writer is apparently working on it but I have my doubts about this site because of their customer services. My order page reads like this :

Created 2008-11-29 02:27
Deadline 2008-12-04 02:30
Time left 49 hours
Instructions ......
About your Writer

I am currently in final year of Masters in Computer Application and Information Technology. I am an expert in all Computer and IT related subjects. I have won many essay competitions at the school and college level for creative and case study analysis.

Verification Status pending, please contact support

Order Status in progress

Now they asked me in the messages to provide my phone number which I have. I spoke to the customer services and the guy seemed really stupid, this was the transcript:

[yami] help?
[Vinny] yes
[yami] Hi i need to ask about my order
[yami] i received a message saying my telephone number was needed from "admin" - why was this?
[yami] ??
[Vinny] we need to verify the order
[Vinny] please,contact us
[yami] what does that mean?
[yami] it says my essay is in progress
[yami] ??
[Vinny] the order #?
[yami] 78******
[yami] ??
[Vinny] it's still not verified.If it won't be,you'll have no access to the completed paper
[yami] ok how do i verify the order?
[yami] ??
[yami] Helllo?
[Vinny] one sec
[yami] ok.. im waiting
[Vinny] ok.sent me your name,address etc
[yami] why is that required?
[Vinny] we'll call u then if u want and ask the same.The policy of the company...
[yami] ok can i provide this information once the essay is finished?
[Vinny] sorry,no
[yami] when will i be charged for this essay?
[Vinny] it's up to u when to pay
[yami] is my essay currently being written?
[Vinny] one sec
[Vinny] the payment is already accepted
[yami] yes..
[Vinny] and the essay is being written
[yami] for what purpose is my name/address required?
[Vinny] we're up to cancel the order if u won't verify it.The money will be back on your account in 3 days
[yami] how long do I have until I can verify?
[Vinny] right now.just tell me your name and address
[yami] im not sure I want to disclose that information
[yami] ill tell you tommorow
[Vinny] ok

wtf? I paid through paypal but the money hasn't gone out of my bank yet. Wat does it mean not verified? Have I been scammed? WHAT DO I DOOO?

helppp! what should i do.. shall i ask to cancel?

HELP!!