Major

You mean us or them?

Not Volkov

Why in the world would we hire some photographer (who's name i've just seen 1st time in my life btw) to post fake dmca requests to remove links to web sites WHICH DON'T BELONG TO US?

If I wanted to do something like this, I would rather do that to remove posts on custom writings, don't you think so?

Lol what is that, i'm curious.


Go to that page and click on any link, the links point to the web site that has nothing to do with customwritings.com (that is, us)

stattorney.org/stats/stats/cache/6f2f936549a4f91b7d61a10ac ed24a5e/essays/custom-writing-essays.php

What was your order number?

I think sharked was in a hurry or something and just skipped all the mechanics designed to make our customers sure that they get what they want, except rating.

True, there's an option to request a free draft page of your own paper (tell me how in the wolrld it may be falsified if it's written on your particular topic?) from their writer before spending a penny

Also, it's supposed that for big orders like dissertations the customer releases the money in several installments, each installment to be released after every part of their paper.

I think he just skipped all of that, relying solely on the other people's opinion about his writer, and released the entire amount of money after the writer sent him a complete paper. Maybe even without actually reading a thing.

I have offered him a refund, as an exception from the rules (generally at essayshark we do not account ourselves responsible in such cases), but haven't got a reply yet.


Any particular issues?

If I wanted to do something bad to this forum, I would shut it down completely and erase all backups 2 years ago when an acquaintance of mine offered me full root admin access to the server where this forum is hosted.

What you refer to is a mistake someone from seo department did, we have taken the copy of the site down already. No harm was meant neither caused. This forum is very useful.

Miki, if you ever come back to read this, please PM or email me

I'm not a thief and I know that, neither we are scammers, and I am perfectly aware of that too, editor75, I think you have some problem with me which I can't understand, can you explain, what is it?

Have you been fired from uvocorp or what? Just interesting, what makes people mad of us...

Or you really believe we run plagiarism-detect.com and steal papers from people who use it?

PlagiarismDetect.com does not have anything to do with us last 3 years already. Originally it was our plagiarism detection engine, but later the guy who developed it left the company and settled his own business apart from us.

And I doubt it steals any papers. As far as I know they don't have any database of prewritten papers, so no point in stealing anything. Do you have any evidence?

Pointless discussion again. Sorry. I completely forgot that figting windmills is a waste of time. People just tend to judge things they have no idea about. I better get back to work.

Picky

Hello Picky,

In case you ever come back to check the replies to your post... it's a real shame for me to read this. Sorry.
Sometimes the writers (especially new ones) just take the orders without checking if they really have the access to the sources required to complete the paper. From next month on we will require a scanned title page of the book or publication from them, before we confirm we can do the order or assign the writer.

Hopefully, you will be the last person to run into such situation.

Sorry that you haven't posted your order number, and I can't check the situation further.
PLease mind that should you consider giving us yet another chance - you have a right to order 24 pages absolutely free from us, just contact the support officers and show them this post.

You are also eligible to use progressive delivery feature - that let's you receive and check part of your paper early - free of charge.

Best regards,
Eugene
Director of the company

I would say it's slightly different situation:
Imagine you received a car from the mechanic today. And plan to drive to some meeting scheduled for midnight. But - oops, it appears the mechanic only fixed one wheel instead of two. And it's two hours before midnight.

What would the company where mechanic works try to do? Yes, save customer's ass, and assign another mechanic who works night shifts come and fix the second wheel IMMEDIATELY.

In other words, in case it's not writer's fault and they want something extra added - of course no one is obligated to do anything straight away.

But if the writer, for instance, missed some crucial thing in the instructions (it's the company who failed) - we must do something, quickly.


You speak about 100% perfect businesses full of 100% flawless writers, which is a fiction. The efficiency in delivering "right product in time" might be around 80%, 90 or even fantastic 98% but still failures would exist. Did you ever make mistakes in your papers?

So even if the writer gets fined in this situation in vain (since support didnt manage to figure out straight away that the customer is right or wrong - not all of them hold PHD in English, you know, i'm not even mentioning the situation with revision requests on Master's Level on Astrophysics, where they may quite often have not a single idea about rightfullness of the customer's rewrite request) the writer may just elevate this issue to the level of dispute department, who eventually (allright, this may take some time, not sure if that's a month though) will figure out that it wasn't or was writer's fault and act accordingly.

The support staff have a specific instruction not to force-assign orders to writers when it's night in their time zone. Maybe it wasn't so yet back in 2009 when you had all the troubles that you describe, I am not sure. Maybe there still are seldom errors, but even if there are, these are very few, otherwise this forum and ours would be overwhelmed with complaints.


It works exactly as you decsribed, i think - if the order gets late, the customer receives a partial refund, and the writer gets fined. I will check the rule for the fine amounts to make sure that the company and the writer share the consequences evenly (in case writers suffer more then the company now).

There is a possible situation that the customer receives their first draft, and has only a few hours left until the actual deadline. And he/she at the same time want some minor revision. How am I supposed to demand them to wait more time then they can afford?

If they need the revision in 2 hours they have a right to want it in 2 hours. Unless it is totally unrealistic in terms of the rework volume.

Another thing, is that if the primary writer is asleep or busy, and the paper gets reassigned to second writer (who is available at the moment), the first writer must neither suffer any fines nor lose the compensation for the work he did (but for the part of work that needs to be revised)

Sorry Pheelyks, it's true that our policies are far from perfect, I need to think about this all and discuss this with my staff

Ok I got your ID and your details finally, it appears that some our office staff still remembers you, your case and they even remember your name.

You really got into all these kinds of trouble which you described, but unfortunately there is no way to avoid customers who post urgent revision requests in the middle of the night (despite all the warnings and policies) or supply too little initial instructions and then come back with revision requests and blaming the writers. These are known issues and they exist. But to my knowledge, the dispute department, whether it takes week or month, specifically follow these cases and resolve them, very often at the company's cost.

So yes, sorry, sometimes some of our writers undergo such things which naturally make them uneasy. But most just wait until dispute department resolves their cases and cancels any fines that might be associated, instead of doing what you did.

I will be glad to discuss all of this when you come.


I've heard from an american that Americans are known to rarely go anywhere outside America. He said the same, Discovery and CNN is how absolute majority there knows the outside world. If it were not for Chernobyl and essayscam.org they would probably have no idea Ukraine exists :) Kidding.

I've recently checked the map and understood that there are at least a few countries which i've never heard before at all.

pheelyks

This is becoming interesting. Can you email me please?
BTW no I don't remember, I still have no idea what your uvocorp ID was and therefore I can't check what happened to you.

No, do you think I am supposed to be?

I think a year ago or something I already offered WritersBeware to come to our office (on my expense) and see all of this with her own eyes, but she did not agree.

If you want, I can arrange the same trip for you.
Otherwise I can provide screenshots from our backend, but you could tell they are fake too.

As far as the awesomeness of our company is concerned, we are quite happy to be where we are at the moment, but there are things yet to be improved.

But having seen around 10 complaints on EssayScam since we've been founded in late 2005, I won't believe you're objective, Pheelyks, when you say that since we fired you, our pool of talented writers has cut in half.

By the way, we let the writers who were fired re-apply once every year to see if they have improved.


I was just answering your question about **** that you think our writers produce. Because if you only look at reassigns in the order list, It may look like that for a demanding eye indeed.

Err I don't really remember whether we fired you or you got offended with some fine or something and stopped working.

Because, Pheelyks, you're trying to judge all 700 writers based on the absolutely WORST pieces that you see (orders that get reassigned)

Let me count what number or percentage this constitutes...

Just calculated reassignment cases statistics on all orders since 1st january 2012:

3.752% of the total number of orders get reassigned to another writer due to customer's request (other reasons then quality)

3.052% ... because customers dont like the quality of the paper
0.831% ...because the writer is late with their work
0.087% ...because of plagiarism

So you judge the rest 96% of our writers based on the work that worst 4% of them produces.

You just don't see the great papers, because they never get reassigned to another writers. They go straight to the happy customers.

RandyM, would you share your order number please? It is only possible that you do not get a full refund if you said you are fully satisfied with the paper, instead of clicking on "Cancel the order and ask for a refund"

If you cancelled the order and asked for a refund - you would have your money back in 6-7 days.

You're not supposed to believe anything, you would believe if you agreed to come here to our office and investigate everything with your own eyes.

He has over 30 years of teaching experience in colleges, where the only thing he did was teaching writing to others and evaluating their work, and holds an appropriate degree. If he allowed me to show his credentials to the public, I would have already published his credentials on my site. And he is not the only one, we have two other equivalently skilled persons from Australia and the UK who are evaluating our writer's work for writing skills, grammar, language command, professionalism, readability and categorize them as ESL/ENL not only when they apply, but every month too.

I know your opinion, WB. But what matters to me is an opinion of the professors overseeing the quality of what the writers do, and the customers providing feedback. You had a chance to come here and judge by yourself, but you didnt use it, remember?

I can give you my own understanding.
At first, only Americans, British, Canadian and Australians were considered "native speaking writers" in our company.

But later we asked English professor (who is American) to mark each writer's papers as either "ESL" or "ENL" (he had no idea what nationality really the writer was or where he lived, he was just looking at the paper).

This is how division into ESL and ENL writers works here.

Funny, but as a result, some writers from the US were classified as "ESL".

Hope this helps,
Eugene

WritersBeware, I am still waiting if you decide to come and count everything by yourself, if you don't believe me.

Pheelyks, if you type in "uvocorp account" into the forum's search box, you will see some people are willing to buy writer's account. You know why? Because they can't pass the entrance test. If someone fails this test, next time they can apply in 6 months. I am not sure it was in place when you applied, though.

Pheelyks, you seem to know more exact statistics on the customers, writers and orders, then the business director has with his access to all databases.

Your ability to know things that are inaccessible to you is AMAZING. This is what makes you so professional, I assume. Customers are idiots, other writers are idiots, everyone lies and makes mistakes, only Pheelyks happen to be сlairvoyant and EVER produces perfect results. Yeah. No big news that you got into trouble with such an attitude.


No. We view plagiarism as a threat that turns happy returning customers [read: our main asset] into unhappy users of this forum.

This is how it happens that out of enormous number of our customers whom we have successfully served over a period of 6 years, there are only 6 such topics on Essayscam with complaints.

P.S.
I am glad that you finally decided to stop arguing about the statistics of the failed orders.


Do you mean you refused to START WRITING the new order, or refused to REWORK already written paper which later appeared to have incomplete initial instructions?

What was the order number? If you remember.


Four orders a day out of 400, for instance, is 1%. I don't think this constitutes a big problem, as long as the customers are warned about such possibility. Yes, unlike you Pheelyks, who never do any mistakes, we are not perfect.

Look at the main page of the site. The customers know the real situation with 4% average of mistakes. And they have options to avoid these risks - like specifying the type of writer, etc.

I have no idea what was the problem between you and the company exactly, but I trust Michael from the writers support department who said you were causing a lot of pain. I will look into your orders and responses from the customers, to see if you were that good.


Even Turnitin can't guarantee 100% plagiarism detection results, despite the fact their database is biggest in the world. We only check against a considerably smaller database and documents indexed by search engines. If plagiarism that passed our system is found, the customer can demand their money back.

No writing company in the world can guarantee 100% no plagiarism (but every writing company does, in fact). So yeah, 0.5% of the orders happen to have some stuff plagiarized. Very pity but inevitable risk. We can only fight that by penalizing and firing the writers who try to cheat.

pheelyks


Several?
Pheelyks, what is your idea about how many orders are completed every day?


Is it your hold amount balance? Or penalties for bad work which was not accepted by the customers?

I see about 110 orders total that were put on a dispute in May. Out of what total number, what's your guess?

Pheelyks how did you see the complaints? Orders that were re-published for another writer's bidding? Did you actually ever count these?

You can also come and see this, but I won't sponsor this trip for you, sorry. I think that you have personal reasons behind your position. You want the screenshot emailed to you?

I am defending the company's reputation against such complaints. It might seem from these messages that we cheat on the customers, but it's not true, therefore I have to defend our positions by explaining how everything works. Tell me how do I defend ourselves without such explanations (which do advertise our strenghts in fact), and I will keep to this line.

Some people get into trouble because they do not pay proper attention to order options, money back policies and such, and start complaining about "site that took everything from me" while in the real situation they could understand the risks and had a possibility to avoid them.

Look at Pheelyks who once worked for us, then got into a conflict with management, now spreading rumors that all of our writers are idiots. His opinion has to be opposed. Or look at WritersBeware, who presumes we are cheaters because of a couple of complaints and a fact that I live and manage the business in Ukraine.


Yes English is my second language, but I don't write the papers nor judge whether the customer is right in each dispute case. The quality is up for the clients to judge. If they are completely dissatisfied - they just go away and get their money back, with a few constraints applied to protect the writers against unfair behaviour on customers side.


I am serious about my offer that you come and see everything with your own eyes. Still waiting for your reply. You know my email address in case I will not attend this forum for some time.

You were saying somewhere on this forum that I, Yason, and Jeffrey are the same person, using multiple forum accounts. If you come, I will introduce you in person to both Jeffrey and Yason, Jeffrey working for a completely another, even competing company, that runs plagiarismdetect, and another one (Yason) running a separate internet advertising firm, which we have partnered with.


At the moment I am looking at the interface that shows the list of all orders in May which were disputed by the customers (means the customers were completely or very dissatisfied with the 1st draft work they have received). If you won't complain I'm advertising, I can tell you the exact number of these orders, compared to total number of orders done in May. Each line has an exact description of what was wrong with the paper. I can also upload a screenshot (with customer's emails removed first). It's an inside business information, but I will share it for the sake of evidence to back up my words.

Oh, it's you Pheelyks and Writersbeware, our old opponents. Still unable to make the true from false. Writersbeware, you can come to my office, log in with my account into our back end and calculate dissatisfied customers percentage yourself. I will even pay your flight both ways and a hotel stay for a few days. You will have a driver, meals and an English speaking guide to help you enjoy the local attractions. In exchange I ask you to admit on this forum that your assaults were based on prejudice. This is the only way I see to support myself here. Deal?

In regards to progressive delivery, it is true that at the moment it works for bigger papers only.

As for native speaking writers, selecting this option on our sites involves extra fees, which go directly to the writer. Therefore their pay is at least twice as much.

We do refunds according to the moneyback policy. In a particular case when the customer does not accept the preview version and asks for a refund - money is given back 100%. We have such low % of refund requests that it's pointless to fight them. The fact that preview version of the paper is copy and print protected defends us against customer fraud, so we are ok with the writer and the customer in this situation. For the competing web sites which do not have the same system, they might need to fight refunds because it's hard sometimes to say, whether the customer is right, or just tries to cheat on the service and get both paper and their money back - and this is a big issue not only in terms of revenue, but for the writers as well.

We still ask the dissatisfied customers to explain the reasons behind the refund request, to protect ourselves and the writers against a category of customers who misguide the writer from the beginning by submitting wrong/incomplete initial instructions, or do not need the sample at all any more by the time of the deadline, but in all cases which have reasons behind a request, the decision is made in favor of the customer.

We don't refund the money in full, if a customer's complaint was "non native-speaking writer", because they have an option to pay extra for a native speaker when they place an order.

Pheelyks: "advanced" is not equal to "native speaking". There are advanced native speaking, native speaking, advanced non native speaking, non native speaking and new writers. 5 categories total. For regular orders w/o any writer category preference, best available writer is assigned. In this case, though, there is no premium fee for the writer.

I am working for this company you're complaining about, and I must say I don't understand how this happened. We are among the best in this industry, and after 6 years of operation and tens of thousands of completed works, we have only 5 complaints on this forum.

First of all, there is just 4% chance to receive a badly written paper from us. But even in these very rare situations our customers are protected in a number of ways:

1) Customers receive the preview version of the paper in PDF format, quite a bit before the deadline. If the paper looks bad and you don't want any revisions - you just don't click on the "accept and download MS Word version" button, and ask for a full refund. So you don't lose any money.

2) Next, when you place an order with us, you can, for a mere 10% extra fee, request the feature that lets you track how the writing goes in parts, so if you think the writer is bad, you just stop the process early and change the writer or receive your money back.

3) The customers are free to choose what type of writer they want, when they place an order. If you want to stay on the safe side completely, you can request us to assign ONLY native speaking writer with advanced status in our system. Only best writers have this advanced status, so in this case you may be sure you will receive great sample.

Please accept my appologies and feel free to contact our support desk in regards to refund.

Yes that's how it works at the moment. I admit that this is far from perfect, in terms of protecting the writers, but we don't have a better design for handling such situatioins (urgent revision requests) at this moment.

At least we do everything possible to satisfy the customer, with the way it is working now. Normally they don't decide that their paper on Ancient Rome actually needs to be about puppies. So we _presume_ that there was something behind the revision request, and make the writer try to adopt to customer's demands.

If you have a better idea of how these urgent revision requests should be handled so that both customer was provided revisions when they still have time, AND writers were protected against inadequate requests, I am listening.

P.S.
In regards to where the fines go, let me check and get back to you shortly.

Pheelyks, stop talking about things you have no idea about. We are refunding the cusomers since we started working. What makes you think you can estimate an average skill of our writers? Your arrogance is beyond any expression.

Statement looks like product of someone's imagination. I have established this forum for keeping my eyes open and letting everyone's complaints reach to me directly. Got anything to back up this? Screenshots? Anything? If you prove this to be true I will believe you, excuse here in front of everybody and treat responsible people in a bad manner.

We don't cheat our writers with fines, to my knowledge. At least, I dont have any valid complaints in regards to this on the forum for writers. If any at all. You also were one of the very few person in my memory to complain for being fired for no reason.

What do you mean by "automatic deadlines that writers don't agree to?" Please explain.

It matters for the customer who is eligible for a full refund in this situation.

Any evidence?

What was your order number?

There are both ESL and ENS writers employed with our company.

Both types pass basic qualification exams on entrance and then gradually receive rating scores by writing basic papers first.

The quality control system is mostly driven by customer feedback on quality, so that best writers have priority in getting orders.

Normally you are assigned the best available writer (at the moment), and we have 500+ writers actively working at the same time.

We have recently introduced a modification of the order form. It lets the customer specify whether you want the writer to be native speaker and whether he/she has to be "advanced".

It is true that we have minimum control of the freelance writer's work. Therefore we encourage you use "progressive delivery" thing that lets you see where it's going in advance.

So basically you're in control of your risks. Choose the category of the writer that fits your own level. Control his/her writing. Switch to another writer if you see it's going wrong, or request a moneyback.

Mind that there's still 3% chance of a complete failure (see the current minute statistics on the "Stats" tab on the website).

P.S.

It's a pity satisfied customers never post at these forums, but 3% of failures that we have - i am sorry for this, I believe you got your money back.

P.P.S.
Please excuse my poor English.

The only thing i know is that our customers rate our service well.

Another thing i know that YOU have been fired in june for breaking our policies.

And your strong belief that you were the last good writer that we ever had is pathetic.

The whole universe rotates around you Pheelyks, ain't it? :) You were writing well but you are the MOST ILL-MANERED and un-disciplinned writer in all our history, congratulations. You place is in the zoo, trust me.