Now you make up a story about plagiarism? Seriously? The company should sue you for libel and they would easily win.

Again, why don't you post the papers so that qualified writers (not ESL speakers like you) can judge their quality?

As far as I can tell, a couple of writers revised your paper, free of charge, so they followed their terms. For me, you are a confused 'student' who tries to rip off honest writers like me. I had a 'pleasure' to deal with clients like you in the past and you follow their script - order a paper, then cancel the order AFTER it was completed, and demand a refund (despite the fact the order met the specified requirements).

Why don't you post the papers so that native English speakers could judge their quality?

Wait a minute. So you're suggesting you were trying to submit the paper AS YOUR OWN FOR AN ACADEMIC GRADE? Is it really allowed at the University?

Since you're supposedly a "DIRECTOR OF QUALITY ASSURANCE" - do you allow your students to buy model papers and submit them for a grade too? I'm confused. These days some universities are very progressive in their approaches to academic dishonesty, but it's hard to believe they would completely ignore the fact that some students may violate the terms of essay services and try to submit the example papers as their own. I hope from now on they stop working with you because it's clear it was your goal to cheat the system (and yourself).

How do you say "academic essay" in Kenyan?

.... and then you pay him/her the rate agreed upon, correct? What if this <outsourced> part needs to be revised; who handles the revision?

Below standard living wage. Why would they want to pay more?

Writers would write poems.

It's not about a specific website -- it all depends on the writer who is assigned to do your project.

Great answer and I fully agree; thank you for a reasonable and fight-free answer :-).