hello Cassandra. I have worked for academia-research.com for a few years now. I am a Premium writer, but I also get very mad at them sometimes. I guess their business culture in relation to the employee is totally ****** or something. they communicate like total idiots, but there is a method to it, and they can usually be reasoned with.
here are some lessons I've learned:
1. if you don't want them to assign you orders, there is a thing on your profile that you can change. you have to be careful, because it will expire, and then go back to accepting random assignments they try to give you. assigned orders that you don't want is one of the most annoying things, at first, about working for AR-- but you can stop it easily, just turn off the thing in your profile. I actually find it useful now to leave it on, because it lets repeat customers get to me during the down season.
2. don't communicate with "administration" in the order messages-- they can never do anything like reverse fines, lower fines, etc. don't even bother with them. they can barely speak English; who knows why they're there. email the order or service emails directly with the order number and complaint.
3. if they ever try anything especially stripey with you, email order or service, and tell them that you cannot accept any more orders until your complaint is addressed. I just got them down from a $20 to a $5 fine by threatening to withhold work like this, earlier today.
good luck!