It's impossible to know whether or not your complaint is justified without seeing the specs you provided. In any case, a legitimate dispute about the specs and the work isn't a "rip off" by any means. Rip-off sites don't furnish any paper after receiving your money or furnish totally plagiarized or previously-written work for your money.
We get ridiculous requests for rewrites all the time. Not saying yours is necessarily ridiculous, but here's two recent examples of rewrite requests for me that we could not honor:
1. Customer orders 3 pages and the specs clearly say "Please write a 500-wd essay..." I provide an essay that's exactly 500 words, which means I spent time checking the word count as I was writing and then edited it down to fit the specs.
Rewrite request because he ordered 3 pages and got less than 2 full pages of writing. The website clearly says you get about 275-300 wds/pg. If your specs say 500 words and I write a full 3 pages, I'm stuck having to fix it if you request a rewrite because you specified 500 words and not 850-900. The ordering system is automatic and if you order more pages than you need for the specs you provide, that's not my problem and not my responsibility to fix. Same as when you order the big salad when it turns out you're only hungry enough for the regular salad. Next time just order the right number of pages and don't provide specs that contradict the page count because we have to follow the specs and nobody has time to hold your hand and make sure that you know how many pages you need when all the info necessary to figure it out is right there for you. No rewrite.
2. Customer says "Answer the questions in the faxed file." No mention of how many questions there are. The file is formatted like an online forum with 2 questions, each one is right over a text box provided for the answer. Specs for 2-pg order request 175 words per answer which also requires time to track while writing and to edit down. The file also has another sentence above the 2 questions that both correspond to text boxes. It's not in the form of a question and it's formatted differently and without any corresponding text box. It's also much more general than the 2 questions and seems to be a statement about the entire assignment. There's also a case study file to read. The case study also has questions at the end that are similar but not the same as the file questions and there are 4 or 5 of them.
Customer complains that I only answered 2 questions. I respond that it's your assignment so you should make the effort to format the questions clearly and tell us how many questions there are at least. (At this point, the customer's attitude is what's going to determine whether I do more than I'm strictly
required to since it's her mistake and I already spent the time making sure the word count is right, etc.) Customer responds with an attitude...she paid for 3 questions, it's my fault, "how do I contact the owner?" yada, yada.
The customer also said that I should have known what questions to answer because they were also in the case study. That means she never even bothered to read the cases study questions because the questions were definitely
NOT "the same" at all. The lack of consideration in not taking the 2 seconds of your time to just delete the questions that you
don't want answered could have wasted a lot of my time, because I might have just answered the questions in the case study instead of the ones in the file. I don't appreciate that lack of consideration or the slightest concern on your part for making sure your order is clear. That also factored into my decision.
Guess what? No rewrite. Next time take the trouble to tell me how many questions there are, OR just number them, OR make sure they're all formatted the same so one of them doesn't look like it's just an explanation of what the entire assignment is about. If you don't care enough to make that tiny effort for the paper I'm writing for you, then I don't care any more than you do and I'm doing whatever honestly seems like the most reasonable thing based on all the info in the order. And if you want your writer to put in the extra time to fix
your mistake, ask in a way that sounds like you understand it's your fault and that you realize you're asking for a favor or a courtesy. Ask in a way that's accusatory or obnoxious and you can fix your paper yourself.
Anyway, the point is simply that if we screw up, you get an immediate free rewrite and an apology. If you screw up, you may or may not get a fix depending on what it is and how you ask. If you screw up and you have an attitude about it, it's going to be your problem and not ours. But genuine disagreements about the appropriateness of a rewrite request do not constitute a "scam" or a "rip off" just because you didn't get what you believe you were entitled to.