Hi there,

I can see your order on our system and I can assure you that you have nothing to be scared about. We are part of the All Answers group and ukessays.com[DND*] is part of it too. If you need to contact us at any point then you can ring the number here 0115 966 7966. Our full contact details can be found here lawteacher.net[DND*]/contact/

This is an excellent suggestion that would benefit all users of this site. I hope the forum admins will consider implementing this :)

Julie: I have sent you a direct message so I can pass on your order details and complaint to our After Care manager. If you have had the work independently checked through a marking service I would assume that they have given you some form of feedback after checking the work. It is going to help us look into your issue if you can send that feedback to me. You can reply to the email I have sent through this forum. I will try to avoid replying to you on this forum as this forum is not really for us to resolve our customer's issues, feel free to message me direct.

Magpie: I will need you to respond with your order number in order to help you. Do you have any order numbers? Feel free to message me direct if you wish to.

Many thanks.

Here at Degree Essays we are very concerned to hear of the poor quality and service you have received. If you can provide your order number here by reply I will investigate this immediately.

I guess if you don't have an order number from us then you must have confused our service with another one. Please help us help you by providing your order number and we'll do what we can to resolve your complaint.

I thought it best to reply to this to set minds at rest.

Here at AK we pay our writers monthly and we had a problem with writer invoicing during April. The problem was not serious and has now been resolved, but it did mean we had to manually raise all the invoices in April which has meant a delay in some payments. We have tried to contact any writer affected by this problem. Please feel free to contact us direct via the messaging system in your researcher control panel and we can let you know when you will be paid.

To address the other concerns, we never seek to rip-off our writers with fines. Our writers are the life blood of our company and we want to look after them. For this reason we have a team of people dedicated to looking after our writer's needs. Unfortunately there are occasions when we have to apply fines to writer's work for many reasons. We are always careful to ensure any fine applied is fair and justified, we also allow any fine to be disputed by the writer. We have a duty to our client's to provide the level of work they order and to deliver it on time.

To address the communication issues between the client and the writer, this is always a difficult one to manage and, unfortunately, sometimes the clients are not very forthcoming with the information our writers would like. We always try to get the information, but if the client chooses not to communicate it to us then we hit a bit of a brick wall :(

I am sorry you feel let down by our communication with you over your recent application. Unfortunately we are not always able to reply in detail to every writer whose application is unsuccessful. To become a writer for us you not only need the relevant academic qualifications, but you also need to show a very high level of written English.

If you would like us to explain in detail; then please message us again via your researcher control panel quoting your essayscam.org username and we will give you a more in-depth account of why your application was unsuccessful.

People don't always get every job they apply for, that's life I'm afraid.

Hi Yanming,

I work for All Answers and I'm very concerned to hear of your problems. It is not our intention to scam anyone, nor has it ever been. Sometimes the work a writer will produce might not match what you had in mind for it. This is why we have our free amendments period to help our customer's and writer's produce the best final work they can.

I do have a question for you; in your original post you say that you used universityessay.co.uk I'm afraid this is not one of our sites and is not affiliated with All Answers Ltd. or ukessays.com. Could you confirm the site you used? Also, I am happy to escalate your problems to our quality team, just post your order number in reply. Only post your order number, not any of your personal details or email address. If you ordered through one of our sites I will be able to find your order and hopefully help you.

All the best

Dear Scam_buster (Bel),

We have been through the essay in question and we are 100% satisfied that it is not plagiarised. All the essays our expert writers produce are scanned by our plagiarism scanner before we release them to our customers. The work is also manually checked by our in-house quality team. Your essay was flagged with 11% matches in your plagiarism report (which you have had) - the matches in question are quotes used within the essay, the matches are not actually plagiarised text.

We have given your feedback to the writer that completed your work and, like us, they are very concerned that you think it was plagiarised. However, as a gesture of goodwill, we have refunded you your money. This refund is in no way an admission that anything is wrong with the essay in question, and this has not affected the confidence we have in this writer's ability and work.

We are always happy to help our customers if they have any issues with the work we deliver. We are only a phone call away.

Kind regards
All Answers Ltd.

p.s. to the forum admins, I have had to post this reply across a few threads, can we remove the others and just keep it to this one for ease?

Hi forum admins, I kind of meant remove Scam_buster's other posts as well as mine so there is only one thread for me to address. If Scam_buster's other posts are still on the other threads, I am obliged to address them there as well, sorry :(

You are free to make your own decision on which essay writing websites you visit of course. I thank you for bringing the matter to our attention, but we are satisfied that UKEssays.com is 100% clear of malware, viruses and other threats. We have no interest, reason or desire to install anything onto our visitor's systems.

If you continue to experience these messages, I urge you to report this to Kaspersky as it may be their software causing these false positives.

OK, you'll have to forgive me for not being totally familiar with the Kaspersky method of warnings.

We are 100% sure UKEssays.com is not hosting any malware or viruses. We have access to the server, the root files and all the databases; you have a false positive from your virus scanner.

We have checked our homepage in depth. We have thoroughly checked our server. We have also had a member of our staff that uses Kaspersky visit the site with all the settings set to high, we do NOT see an iframe script warning. I have also done a simple check of AVG here:

avgthreatlabs.com/sitereports/domain/?domain=ukessays.com&check

No one else is reporting any issues with UKEssays.com

I am sorry, but this is probably a false positive local to your system. I suggest you do a full scan of your system to ensure you are not infected and, if that is clear, report the false positive to Kaspersky.

We have checked the entire website and the server itself for evidence of a genuine iframe threat of some kind as your Kaspersky is reporting and there is none. I am 100% sure of this. Are you willing to help us further investigate this by providing the information I requested? It would help if you post the url of the exact page on which this threat was reported.

Please also don't discount that your PC is infected, you should check this, as a symptom of many infections is the malware or virus will attempt to monitor your internet activity and give false warnings. Have you also discounted the numerous false positives that this particular heuristic Trojan warning is guilty of giving? Heuristic techniques are not totally accurate as their name suggests.

Hi, as the main admin of ukessays.com I can assure you that there is no malware or virus on ukessays.com of any kind.

I would like to investigate your problem though, can you tell me which page of the site is giving you this message or is it the whole site? Also, can I suggest that if you get these types of message, or you are concerned about any site you are visiting, please contact the webmaster of the site, don't post the information on unrelated forums. If you tell the webmaster then you are helping them ensure there are no problems. Report instances to the source, not to another website, it's common sense.

Thank you for your help.

Hi,

The reviews are not fake. We asked our writers if they would like to post a review on the site and obviously some of them did!

The writers we asked are real and were not obliged or pressured to write a review. We also did not tell them to write good or bad reviews, they wrote their own honest reviews of working for us.

We are happy to receive feedback/reviews from writers. Good reviews let us know what we are doing right, and bad reviews let us know where we need to make improvements.

All the best.

Wtt, here at Degree-Essays/All Answers we will ask for verification of your ID if you are paying by credit or debit card and have not signed up to your card provider's verification scheme. These verification schemes are there to protect both businesses and consumers from online fraud. I apologise if it has caused you problems, but our intention is to protect everyone from online card fraud.

I am very happy to help you with your problem, simply contact me through my forum profile (click on my name to the left). Send me your order number, and the email address you used to order and I can look into it for you. I'm afraid if you cannot provide your order number I won't be able to help you, so please send it to me.

I am replying to this post as we (Jennifer) were addressed directly.

To answer the question, yes, you will get an essay to the level you specify when ordering.

You are welcome to have it checked by your friend and, if you have any problems, you can contact our customer experience team and they will be happy to help you.

Please make up your own mind up as to which company you would like to use and I wish you all the best with your studies.

Cheers

You'll find a lot of overseas companies registering businesses in Delaware, because it's one of few places that makes it so easy:

"A Delaware Limited Liability Company may be fully owned by non-resident aliens."

From: us-llc-for-non-residents-of-the-usa-incorporate-llc-in-us.offshore-companies.co.uk/delaware/llc_in_delaware/

Also, if an offshore company is based Delaware, they won't have to pay any tax on their income because it's overseas.

In addition, the copy reads like an ESL writer has written it, as a lot of it is awkwardly phrased.

If they were based in Delaware, US why would they use a .co.uk domain name?

I'll tell you why, because UK domain names allow you to hide your real name and address for free on the WHOIS records:

" The registrant is a non-trading individual who has opted to have their
address omitted from the WHOIS service. "

Non trading individual, huh?

If they're British (as the site claims) why wouldn't they register their company in GB? It's really easy to do, if you're British of course ;-)

Does the person on the phone sound British, or even American?

That's exactly what I was thinking.

Edit: to clarify, I didn't mean WB is an idiot....

Haha, it looks like I accidentally deleted something before posting. Though I am pretty tired and a little rushed/stressed this week as it's my final week here at AA - trying to tie up a lot of loose ends.

To reiterate, here's what I meant:

Hilarious. You 'tell me off' for going against the policy of the forum (though I'm not, I'm answering a query) and then you post an advert for your VERY crappy website. What a joke!

Hilarious. You 'tell me off' for going against the policy of the forum (though I'm not, I'm answering a your VERY crappy website. What a joke!

Spam? Surely?

Hi Sinceritas,

I'm Carly and I work for the company that owns UKEssays.com. We ask for identification to prove that you're the card holder. This is to protect us from fraud; we're trying to crack down on people that steal credit cards to pay for work. The card owner then charges back the fees and we lose money because we still have to pay the researcher.

Alternatively, if you DON'T want to submit I.D. to us (this is understandable) you can pay using using the Verified by Visa or Secure Card schemes (set up by Visa and Mastercard to prevent card fraud) or pay your money directly into our bank account.

I had to do this recently myself when buying a camera from Warehouse Express, because the camera was expensive I had to send scans of my I.D. I was dubious about it too, until they explained, so I can understand your doubts!

If you've any questions just call the offices :-)

Carly,
UKEssays (which is a trading name of Academic Answers Ltd)

Pneumonic

On their profiles are they claiming to be native speakers? Because they're clearly not. I can get them to change that if so.

Regarding bid messages, they're currently a default message that is sent out with every bid, so they weren't full of mistakes on the fly. That's supposed to be a well crafted message to win the bid! Ha!

I think people are jumping the gun a bit, I don't think Trouble has handed anything in to date? Perhaps I'm wrong...?

My conscience? What about the writers that lied and cheated by creating fake accounts? What of their conscience? Or is it OK to lie, cheat and commit fraud?

Anybody that has emailed me requesting help IS being helped; Personally, I'm not sure where we stand on paying money back that was obtained through fraudulent practises (i.e. gaming the feedback system) and I think the money should go back to the clients! But that is my view, not the company's.


I agree with this 100%, which is why I've forwarded on several of your comments, with my own commentary, onto higher management. They'll be able to review the suggestions when we come to have a meeting about the reprogram

We don't 'hire' anybody. It's a freelancing marketplace. Just like the freelancing marketplaces I join to do SEO / Web Design. (eLance, People per hour, LimeExchange, etc) Nobody vets my skills or qualifications on those sites, though on a couple you can take tests (that you have to pay for.)

However, I do actually agree with you. I think we should try and weed out the very poor writers because they provide no value to customers and it does reflect poorly on EssayBay.

With the reprogram and the project development, I will make sure this is taken into consideration.

Please post your research. As a member of the company that owns EssayBay, I'd LOVE to see it.

We didn't suspend hundreds of writers, I'd be surprised if we even suspended 10. I don't think we have more than 200 active writers signed working and bidding!


Yes, the fact you can sign up as both writer & buyer is a problem that a few dishonest people have taken advantage of. I think a lot of freelancing sites must struggle with this issue. We'll have to come up with a solution to make it harder to sign up as both.


Sorry, I don't see why it's difficult to pay our own writers? Please explain.


Actually, we don't hire anybody to do that. I'd like to see some of these 'blog posts' you're referring to? As if a company would hire people to slate said company to make money out of it??? You'd just give yourself a terrible reputation and no writers/buyers would sign up - complete nonsense! If this is a REAL tactic other sites use, they're clearly lacking business sense!


This makes VERY little sense. "Request of sing"? What? I can almost decipher that you're saying after four years we suddenly decided to fire lots of people? The site's only been live three years for starters. We don't even have hundreds of writers to fire. I think actively, we probably have around 200 writers. Why would we fire them all!! Active writers from the last 2-3 years? I'd say there were probably 50 from that far back - not hundreds. Most of our active writers have signed up over the last year.

I ask: Where are you getting your facts from?


One of those years the company didn't exist! For one year Jen and Liam programmed/managed the site with very little business running from it, as it launched. Then I took over and now our customer services team handle the day-to-day queries. Fraudulent writers were suspended before last week, I can assure you.[/quote]


A few writers that have recently been gaming the system were suspended once we'd learnt about the problem. One or people were suspended in the past for similar activities.


Pretty much, yes! The site was built from a script we purchased. There's nothing built in to help us alert us to such action. Without manually tracking every action we have to rely on our users to alert us. As I've mentioned countless times, we're currently planning and rewriting the system in house, using our experienced programmers. Problems like this will be addressed in the new version (and hopefully other issues will be ironed out too.)[/quote]


Yes! A moment ago you said we were TRYING to ruin our own reputation.


Nothing to do with us. I've never seen EssayScam ban people from just ONE thread? Does this happen ever?

EssayScam will have banned you from the ENTIRE FORUM for violating one of the following rules:

essayscam.org/disclaimer-privacy/

I'm going to suggest it's this one if you've been banned:

8. One individual or company is not allowed to register or use more than one username. Violators' rights, agreements, or privileges are automatically null and void.

Simply because:

a) Your account on EssayBay was suspended for the same reason, and
b) Mysteriously, a few people have signed up and posted on this forum, claiming (in broken English as bad as yours) the same things... 'hundreds of writers fined' etc

Summary: Like I said, a handful of writers were suspended. They had clearly been engaging in deceptive activity. If you think your account was suspended in error, I suggest you contact me with your username or call a member of the customer services team.

Thank you.

I'm concerned that one disgruntled 'writer' is posting from multiple accounts on here now to make the company look 'bad' because they were suspended. I may, however, be totally wrong.

From now on, if you're owed money or concerned about your account please call our offices or email me directly - I can investigate your claims right away.

This ISN'T a support forum for EssayBay.

As I keep saying, you need to contact our team. You can find these details out on the website.

We investigated a number of complaints (no just from one person, from 4 or 5 user that had emailed in) and accounts that DID seem to be engaging in dodgy activity were suspended.

If you believe your account was suspended in error and can explain the activity (e.g multiple accounts, posting and paying for projects all with the same IP address, suspicious logging in/out activity) then your account will be reinstated.

Yeah, I have to agree with you here - that looks like we're saying hand our work in. I'll get it changed.

@Rusty. We're guaranteeing the grade because we're saying that if a student uses the work as intended, it's a very powerful study aid and they can get the grade they want. We want that point to come across. We want people to use the work legitimately, NOT to just hand it in - there's absolutely no benefit to handing in our work!

Ben, you need to email the admin team - if you think your account was wrongly suspended, explain why.

Hundreds of writers WERE NOT suspended, only a handful were and these writers were gaming the system to leave themselves fake feedback to boost their prominence in the rankings list.

If you were suspended Ben, it's likely we received several complaints about your account. We didn't just suspend people because we felt like it!

As I said, you'll need to email the admin team who WILL reinstate your account if you believe it was done in error.

I'm not even sure what you mean here. What on earth is 'paying favour'?

I've never ever heard that phrased used in the English-speaking world.

All our company has done it look through who has gamed the system by cheating (bidding on their own projects and leaving themselves bogus feedback) and banned them, as any responsible site would do.

This is a good solution, I'll pass it on to the team to mull over :)

Thanks,
Carly

I've just been informed that Martin has gone through all the emails from the EssayBay writers that have complained about other 'writers' gaming the system.

Today, he's reviewed all the accounts that have been mentioned and has suspended any that are fraudulent.

I just want to say to EssayBay writers: please keep reporting fraudulent writers. I promise these are being investigated now.

I've also just been told that some of our programmers are going to work 'overtime' and try to fix the 'gaming' problem over the next couple of weeks. I'm not sure on the specifics on this yet, I will post more when I know more.

Carly.

Yes, you can email me through the EssayScam system by clicking on my name.

karibu

I mean, obviously I appreciate the free publicity you're trying to give EssayBay (I work for AA that owns EssayBay) but it is against the forum's rules.

Hi Lapeno,

If you read the post that I've written above, you'll see that our team are currently working hard accepting new researchers as we've got over 5,000 to get through. If you like, I could have a word and see if they can accept you today, seeing as you've been waiting a while?

Alternatively, as I've pointed out above, our delegations team are on hand to help you. If you'd like to withdraw your application, the number is on the website.

I'd really like to point out, before anybody says, this is not advertising from us. I assume, Karibu, that you're an Essaybay writer?

The text you've 'written' up there is actually pasted from our site....

Hello,

I'm really sorry you feel fooled by our company - this is not our intention!

Let me explain a bit more about the process:

At present, the application form is in two different stages.

A stage that is automatically processed by our database (which explains the instant response) and stage that is hand processed by our in-house team.

The first stage will only accept applicants based on our company's criteria: for example, qualifications, nationality and of course, the screening questions. Our database will automatically accept you and put you through to round two - BUT our in-house team DOES still check through round 1 applicants, just to make sure everything looks as it should do!

Next, you'll be asked to upload proof of identity, qualifications and a sample of your work. These are manually checked by our lovely team. They've even had training on how to spot photoshopped fakes! If they're happy with everything, you're fully accepted and able to work on certain briefs.

I know our delegations team are currently working on reviewing over 5,000 applicants that we had during April, May & June. Most of these people haven't managed to upload their ID or qualification certificates yet, so are team are chasing those via email and phone. You may expect a call any time soon!

I have passed your concerns onto our marketing team, who are currently working through the application process with our delegations team. They've put a lot of work into redeveloping the back end of the AK system and they're now redoing the application process too. I hope they'll take your feedback on board and make it clearer to new applicants. As always, we're open to any feedback :) Changes the application system and back-end system should be rolled out over the next 3 months. We'd be happy if you'd like to test our new application system before it's rolled out and give us your feedback? We just want to make sure it's clear to new applicants - sometimes when you're immersed in it every day, you just think it makes sense!

Finally, if you need any more help, you can call the delegations team - they're based in Nottingham so it should be a local rate number. The number is on the website.

Case in point: As a native English speaker, from the UK, I'd have written

If you weren't so patronising and belittling, you'd probably be writing novels... etc

'Probably you would be' doesn't sound right at all...

That's OK, I'd be frustrated too. Like I say, I'm pretty shocked myself that nobody has responded to your emails or sorted this out before now for you. Let's hope this gets sorted today.